Job Description
(Senior) Business Operations Manager, Startup Division
About HomeEquity Bank
Establishing a New Division
HomeEquity Bank is establishing a new division to launch a technology-first solution into the market. The division will be developed and built over the next year. It will be entrepreneurial, innovative, and customer-centric in its approach, with a strategic objective that addresses the unique needs of everyday Canadians. The new division is backed by industry-leading organizations, Ontario Teachers’ Pension Plan (“OTPP”) and its venture studio, Koru.
About HomeEquity Bank
Ranked as one of Canada’s Top Growing Companies, HomeEquity Bank is the leading national provider of reverse mortgages in Canada and the only federally regulated Bank focused solely on Canadians 55 and above.
HomeEquity Bank has a highly effective direct-to-consumer distribution model (B2C), as well as an established referral network (B2B), including Canada’s major banks, credit unions, financial planners, and mortgage brokers.
With its flagship product, the CHIP Reverse Mortgage, HomeEquity Bank empowers Canadians 55+ to live retirement on their terms by providing them a secure way to access equity from their smartest investment – their home.
HomeEquity Bank is a portfolio company of Ontario Teachers’ Pension Plan Board, a global investor that delivers retirement income for 336,000 current and retired teachers in Ontario.
POSITION SUMMARY
The (Senior) Business Operations Manager plays a pivotal role in the launch and growth of the new division, driving key operational, financial, and strategic initiatives. In this role, you will own and oversee financial modeling, operational process optimization, and team leadership to ensure an exceptional customer experience. You will also develop strategies for growing the business as new opportunities arise and manage high-level stakeholder relationships across the organization.
Responsibilities include leading financial forecasting and dynamic pricing models, preparing strategic presentations for senior management, and enhancing cross-functional collaboration and stakeholder engagement.
The role’s title and level will be determined based on the candidate’s experience and qualifications.
MAJOR ELEMENTS OF THE ROLE
Key accountabilities of this position include:
Owns all financial projections and reporting, ranging from monthly budget and cash flow forecasts to periodic reporting packages
Serves as the lead quantitative analyst of the new division, developing dynamic pricing models, compensation plans, new market launch strategies, etc
Support the MD and functional Directors
Prepare presentations and reports for the Venture Board and other senior stakeholders
Own stakeholder relationships with various teams across HEB and externally (vendors, partners, etc.)
Make key strategic decisions across the new division, working cross-functionally and with leadership to define the strategic direction of the business
SKILLS AND EXPERIENCE REQUIRED
Qualifications
5+ years experience in a similar business/operations role
Bachelor's degree in business, economics, finance, or similar, or equivalent experience
Master's of Finance, MBA, or similar degree is an asset
CFA designation/in progress is an asset
Experience working in an early stage/fast growing startup environment
Experience working in a corporate environment
Familiarity with various operational tools, such as customer service systems, CRMs, Office 365, Notion, HRIS, general ledgers, and similar enterprise systems
Attributes
Effective verbal and visual communicator, owning the end-to-end development of presentation materials and presenting them to executives and board members
Ability to navigate cross-functional stakeholders, owning relationships with teams across the organization
Hybrid working environment
Why Join the New Division?
The chance to be at the forefront of a ground-breaking initiative backed by the market leader in reverse mortgages
A unique opportunity to lead change, innovate, and make a significant impact, unlocking financial opportunities for the target market
HomeEquity Bank offers a competitive total rewards package that includes:
Extended health and dental benefits
Employee & Family Assistance Program
Employer Matched Group Retirement Savings Plan
Employee Share Investment Plan
Well-being initiatives including a wellness account, virtual self-care programs, and extended mental health benefits
Employee corporate discount for GoodLife Fitness
Stay in the Know
Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:
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Chip.ca
Join Us!
If you’re ready to build the future of reverse mortgages, we want to hear from you.
200 Bay St., Toronto, ON M5J 2J1, Canada
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