Job Description
Career Opportunities with The Salvation Army
Canada and Bermuda
A great place to work.
IT Careers at The Salvation Army Canada and Bermuda
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Current IT job opportunities are posted here as they become available.
Senior Business Analyst, Time Tracking and Scheduling (10-month contract)
Department: Information Technology
Location: Toronto
Senior Business Analyst, Time Tracking and Scheduling (10-month contract)
Location: Remote
Division: Information Technology, Human Capital Management
About The Salvation Army
For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2.6 million people, providing necessities of life such as food, clothing, and shelter. And our work goes well beyond that to including supporting people through unemployment, loneliness, finding church community, and responding to family challenges. We continually adapt to meet emerging needs.
These are exciting times at The Salvation Army as we launch a significant digital and business transformation. We are in the midst of revolutionizing our core capabilities to maximize service and mission outcomes. This will include an integrated platform for relationship and people management, learning, intranet and data warehouse. In order to achieve all this, we are now looking for a Senior Business Analyst to support our Time Tracking and Scheduling function.
As Senior Business Analyst, Time Tracking and Scheduling, you will be responsible for the selection, configuration, and implementation, of an advanced scheduling application for The Salvation Army in Canada & Bermuda. This application will be used to support the unique scheduling and workforce management needs of The Salvation Army’s Health Care sector. As part of this effort, you will play a critical role in establishing scalable and effective workforce management processes including capacity planning, scheduling, operation efficiency and employee facing processes. This will be done in partnership with our Ministry Units across Canada & Bermuda as well as our IT functions.
This will be a temporary, full-time position for a 10-month contract.
What you will be doing:
- Lead planning sessions with leaders and business managers to understand current state requirements and improve business processes related to Workforce Management & Scheduling
- Support the development of a Request for Proposal (RFP) and the assessment and selection process for an advanced scheduling application.
- Lead technical requirements gathering and process design sessions alongside subject matter experts, external partners, and program team members.
- Configure the selected advanced scheduling tool based on requirements gathering initiative.
- Develop and maintain schedules, shift patterns, and unique rules within the advanced scheduling application.
- Partner with the Workday team to build and maintain integrations to the advanced scheduling application.
- Complete full cycle testing including unit testing and end-to-end testing to troubleshoot issues.
- Provide training and support to end-users on time tracking and scheduling processes.
- Provide subject matter expertise to all stakeholders and partners.
- Stay updated on best practices to continually improve system functionality.
What you bring to the table:
- 7-10 years of experience with Workforce Management and business operations knowledge (Healthcare industry knowledge would be an asset)
- Business analyst experience is a requirement, including ability to document and validation business requirements from stakeholders.
- Strong understanding of workforce management principles and practices.
- Experience managing Scheduling and/or Time Tracking software within a complex, unionized setting.
- Experience working in project management environments, including familiarity with tools like Azure Dev Ops
- Proficiency in data analysis and troubleshooting to identify and resolve system issues.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Detail-oriented with a commitment to data accuracy and compliance.
- Experience with Workday Time Tracking module is an asset
- Experience with Shift Link, Comvida, Staff Schedule Care, Goeasycare, Legion, and/or Kronos would be an asset.
What We Promise
- Belonging to a creative, dynamic team of IT professionals where what you do will make a difference in your own backyard and across Canada & Bermuda
- Continuous learning and growth through challenging work
- The chance to be part of a leading digital and business transformation for over 100,000 employees and volunteers
- An opportunity to launch and/or grow your career with a huge, stable, international not-for-profit organization
- We live our Core Values as a faith & values-based organization, we hire and serve people of all backgrounds, faiths, and traditions – there’s a place for everyone to belong here.
Compensation
The salary range for this position is $113,343 (mid.) to $136,011 (max). Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
How We Hire
We are committed to creating a workplace where people experience meaningful work, a sense of hope and optimism, an environment of trust, and inspired results. If this sounds like an environment in which you would like to work, apply today!
We embrace equity, diversity, justice, inclusion and belonging and we’re committed to building a team that represents many backgrounds, perspectives and skills, representative of the communities we serve. The more inclusive we are, the better our work and workplace will be.
The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.
We thank all applicants and will contact candidates selected for next steps. Internal Applicants are encouraged to notify their current supervisor when applying for a new position within The Salvation Army.
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