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Senior Business Analyst - Telus Health Care Centers
Location:
Montreal, QC, CA, H3A 3J2
Jobs by Category: Health
Job Function: Planning and Analysis
Status: Full Time
Schedule: Temporary
Description
To effectively support our medical equipment and clinical infrastructure within our national network of TELUS Health Care Centers and also support operational effort to standardize and harmonize our medical procedure to mitigate operational risks, we are looking to fulfill a Sr. Business Analyst role for a 1 year maternity leave replacement.
This team member will act as the Health Care Excellence national single point of contact and will own the management of all medical Standard Operating Procedure of our medical equipment portfolio. This team member will also be accountable for the interlock with multiple TELUS Subject Matter Experts (SME) and will closely collaborate with our Director, Quality and Compliance on clinical and equipment accreditations requests.
Furthermore, this individual will support the equipment due diligence prior to any new equipment being deployed within our network of clinics by interface with the privacy and security department of TELUS.
- Draft or review bilingual medical equipment Standard Operating Procedure (SOP)’s and ensure their proper integration within our Quality Management System (QMS)
- Maintain up-to-date a dashboard of all activities progress pertaining to Accreditations, SOP’s and Data Enablement Plan (DEP) requests
- Support the quality management accreditation processes to enable our clinical growth plan and mitigate regulatory noncompliance risks in close collaboration with our Director of Quality and Compliance
- Perform an in-depth privacy and security analysis and pre-deployment due diligence on all new medical equipment by interlocking with TELUS SME team members
- Coordinate training effort and support SOP’s communication to every stakeholder and foster better clinical team members engagement and knowledge
- Support external regulatory audit
- Analyze, document and validate business requirements from business users and function specification requirements using interviews, document analysis, task and workflow analysis
- Interface between business and technical teams and translate technical and business requirements into operationalizable procedures
- Communicates with project managers, subject matter experts, end users and Senior Executive
- Performs analysis for projects with some impact on and risk to customer service or revenue generation
- Typically works on multiple, unrelated strategic projects simultaneously
- Understands industry trends and best practices
Qualifications
Required Skills
- University degree in a relevant field
- 3-5 years of experience in a similar role (More specifically on procedure drafting)
- Bilingualism - Strongly preferred
- Strong project management and business analysis skills
- Ability to negotiate with governmental regulatory bodies in complex environment
- Ability to manage multiple priorities simultaneously
- Excellent abilities to communicate clearly and effectively, adapting to the communication level required by each stakeholder
- Knowledge of health and safety standards in medical environments (Nice to have)
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Salary Range: $70,000-$104,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Health
We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.
We are honoured to be recognized
21,166
Physicians using TELUS Health electronic medical records
140 million+
Health claims processed using TELUS Health solutions
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
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