Job Description
As part of a growing and dynamic Commercial Portfolio Management team, the Senior Commercial Account Manager is responsible for the day-to-day management of an assigned group of lending partners and associated portfolio of mortgages, from funding through maturity. The Senior Account Manager’s portfolio will be comprised of complex construction, renovation, and portfolio mortgages secured by all asset classes and ranging in size from $5.0 million to $50.0 million. Participation in syndicated transactions of $150.0 million or more can also be expected. The Senior Account Manager will deliver superior customer service by understanding, and responding to, the needs of the client by way of underwriting renewals, assumptions, refinances, loan modifications, etc. in an effort to meet annual retention targets. Work product must adhere to established policies and underwriting standards and meet compliance and control requirements.
The Senior Account Manager must ensure that risk associated with their portfolio is comprehensively controlled and within the Bank’s risk appetite and that loans remain in compliance with lending parameters by way of completion of annual reviews. Additional credit-related and administrative duties are also required such as subsequent advances, reporting and pipeline management, as well as networking with external business partners along with various staff within the Commercial department & other internal departments.
The Senior Account Manager will be viewed as a subject matter expert and will be looked upon to provide training and mentorship to junior members of the team, especially as it relates to the nuances associated with construction lending. The Senior Account Manager will also be expected to play an important role in the advancement of high priority projects within the department and organization.
The core parts of your role would be to:
- On a daily basis, the incumbent will strive to provide superior customer service by way of managing complex commercial mortgage facilities. Critical success factors include completion of renewals, refinances, assumptions, annual reviews and ad-hoc requests quickly, efficiently, and accurately, often with limited and/or incomplete information. The incumbent must be able to manage multiple competing priorities in order to achieve aggressive timelines (30%)
- On a daily basis, the incumbent is responsible for ensuring that credit risk associated with their portfolio of mortgages is controlled and within approved guidelines. Credit documentation shall be thoroughly assessed in accordance with established policies and underwriting procedures, with recommendations submitted in compliance with the Bank’s delegated authority limits (30%)
- On a daily basis, the incumbent will leverage extensive industry knowledge and expertise in order to provide significant levels of support and guidance to junior members of the team. (20%)
- On a daily basis, the incumbent will communicate with internal contacts (management, originations, funders, coordinators, etc.) to ensure all transactions and ad-hoc requests are meeting prescribed deadlines in a timely and efficient manner (10%).
- On a weekly, monthly, and/or quarterly basis, the incumbent will be responsible for the preparation of specific reports on assigned categories required for the department/Company which will be relied upon by Senior Management (10%).
- On a daily basis, the incumbent will be responsible for contributing to special projects as assigned from time to time (10%).
Let's Talk About You!
- Post-secondary education (diploma/degree) preferably in business or finance
- Bilingualism (French/English) is considered an asset
- Proficient underwriting skills with a minimum 7-10 years’ commercial mortgage experience
- Sound technical knowledge of commercial real estate underwriting, financial statement analysis and factors affecting the commercial mortgage market
- Significant exposure to/experience with construction and syndicated lending across all asset types
- Working knowledge of AML/ATF regulations and Corporate/Legal documentation for commercial real estate in multiple jurisdictions across Canada
- Good working knowledge of MS Office (primarily Word and Excel)
- Effective analytical and problem solving skills
- Strong organizational and time management skills
- Ability to handle multiple competing priorities
- Demonstrated ability to work independently to achieve goals
- Proven track record of mentorship/employee development
- Highly developed verbal and written communication skills with the ability to communicate to Senior Management and Partners in a clear, concise and professional manner
Job Complexities / Thinking Challenges:
- The position requires an individual to manage complex construction, renovation, and portfolio loans. The individual should be client-focused, a self-starter, with the ability to make sound underwriting decisions as efficiently as possible. The incumbent shall possess strong cognitive skills and professional judgement upon which they can rely in the ongoing management of their files. The incumbent must also have the ability to work independently with minimal supervision to properly identify and mitigate risks associated with individual transactions while balancing the needs of the client. The incumbent is required to follow corporate policies, procedures and regulatory requirements in order to work through files and rationalize the recommendations or decisions made. Existing accounts are unique in nature and fulsome information is not always available. As such, the incumbent must be comfortable making recommendations based on incomplete information. The incumbent must also be willing and able to invest time in mentoring junior employees, providing advice and knowledge, when needed.