Secret Infrastructure Team Leader Technical Advisor Job In Ottawa

Job Description

Secret Infrastructure - Team Leader & Technical Advisor

Reference number: GSS24J-059397-000016
Selection process number: 24-GSS-NCR-EA-CyberIT-42325

Shared Services Canada- Networks and Security Services Branch - Infrastructure Security Operations
Calgary(Alberta),Edmonton(Alberta),Vancouver(British Columbia),Victoria(British Columbia),Winnipeg(Manitoba),Moncton(New Brunswick),Saint John(New Brunswick),St. John's(Newfoundland and Labrador),Halifax(Nova Scotia),Belleville(Ontario),Cornwall(Ontario),Kingston(Ontario),Ottawa(Ontario),Toronto(Ontario),Charlottetown(Prince Edward Island),Chicoutimi(Québec),Gatineau(Québec),Longueuil(Québec),Matane(Québec),Montréal Island(Québec),Québec(Québec),Rimouski(Québec),Sherbrooke(Québec),Saskatoon(Saskatchewan)
IT-03
$99,108 to $123,137

For further information on the organization, please visit Shared Services Canada

Closing date:22 May 2024 - 23:59, Pacific Time

Apply online

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Shared Services Canada (SSC) is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to SSC? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada (SSC) is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

SSC is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQI+ community.

SSC has several networks within its Diversity community that promote equality in the workplace and help build a culture of mutual respect. The Diversity community explores ways to increase employee engagement on issues that affect the equity seeking groups. The following networks provide members with a safe place to connect, discuss common issues, exchange information and voice concerns:
- Indigenous Circle
- Black Employees Network
- Persons with Disabilities Network
- Pride Network
- Visible Minorities Network
- Women’s Network

Intent of the process

A pool of qualified candidates will be established and will be used to staff similar positions within Shared Services Canada in various locations across Canada. The pool may be shared with other departments to appoint a candidate in its organization in a similar position.

Positions to be filled:Number to be determined

Information you must provide

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

STREAM 1 ONLY – Team Leader & Technical Advisor – Server Operations
EX1. *Recent and **significant experience working in an IT environment involving a variety of platforms, operating systems, environments, database technologies and/or messaging technologies.
EX2. *Recent and **significant experience supporting enterprise computing infrastructure (such as, but not limited to enterprise servers, storage devices and systems, desktop services, hardware, and software) in the provision, management, storage (where applicable), operation, scheduling, support and/or maintenance of the infrastructure.
EX3. *Recent experience advising managers, colleagues and/or clients regarding IT issues or IT incidents.
EX4. *Recent experience in delivering client services to internal or external stakeholders, to achieve positive outcomes.
EX5. *Recent experience organizing and updating technical documentation such as tickets, technical guides, procedures, etc.

STREAM 2 ONLY – Team Leader & Technical Advisor – Network Operations

EX6. *Recent and **significant experience in implementing and supporting IT network infrastructure (WAN, LAN, or Data Centre Networks) or its configuration from vendors such as Cisco, Fortinet, and/or F5 Networks.
EX7. *Recent and **significant experience in designing IT network infrastructure and/or information security (WAN, LAN and/or Data Centre Networks).
EX8. Recent* experience ensuring adequate technical and organizational safeguards to protect the continuity of IT infrastructure services.
EX9. Recent* experience organizing and updating technical documentation such as tickets, technical guides, procedures, etc.

STREAM 3 ONLY – Team Leader – Network Operations

EX10. Recent* experience in delivering client service and maintaining and nurturing internal and/or external partnerships.
EX11. Recent* experience in supervising teams, including the planning, coordination and assessment of the work performed by employees and/or contractors.

STREAM 4 ONLY – Technical Advisor – Business Intake and Project Management

EX12. *Recent experience in applying project management principles and practices during the planning, implementation, monitoring and completion of information technology projects***.
EX13. Experience in gathering and analyzing client and partner business requirements specifically in the context of information technology projects***.
EX14. *Recent experience in providing strategic advice and making recommendations to resolve issues.
EX15. *Recent experience in collaborating and maintaining relationship with internal and external stakeholder.

Definitions:
*Recent is defined as the experience normally acquired within the last five (5) years.
** Significant experience is normally associated with having three (3) years or more of combined experience.
*** Project refers to a planned set of interrelated tasks to be executed over a fixed period with a pre-defined objective.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
STREAM 1 – Team Leader
Bilingual imperative CBC/CBC, Bilingual Non-imperative CBC

*As part of SSC’s Official Languages Strategy, all supervisory positions in bilingual regions are designated CBC/CBC. Under exceptional conditions, non-imperative appointments may be considered once the bilingual pool of candidates has been exhausted.

STREAM 2 – Technical Advisor
Bilingual imperative CBC/CBC, Bilingual non-imperative CBC, Bilingual imperative BBB/BBB, Bilingual non-imperative BBB/BBB, English Essential

Under exceptional conditions, non-imperative appointments may be considered once the bilingual pool of candidates has been exhausted.

KNOWLEDGE

STREAM 1 ONLY – Team Leader & Technical Advisor – Server Operations
K1. Knowledge of the principles and practices of IT incident handling.
K2. Knowledge of tools used in IT security monitoring or incident response
K3. Recent* knowledge of current trends and best practices, issues and challenges facing the public and the private sector in the fields of IM/IT as it pertains to two or more of the following: information security technology concepts, information assurance and/or security operations.

STREAM 2 ONLY – Team Leader & Technical Advisor – Network Operations
K4. Knowledge of Planning, Implementing, and Managing Enterprise Level Server Hardware and Operating Systems
K5. Knowledge of Virtualization Components and Concepts

STREAM 3 ONLY – Team Leader – Network Operations
K6. Knowledge of Planning, Implementing, and Managing Enterprise Level Network Infrastructure
K7. Knowledge of IT Security controls/technologies (e.g., Firewall, VPN, IDS/IPS) and best practices.

STREAM 4 ONLY– Technical Advisor – Business Intake & Project Management
K8. Knowledge of IT technology solutions, applications and trends that support an IT business environment.
K9. Knowledge of the principles and practices of Project Management.

COMPETENCIES

ALL STREAMS
C1. Analytical Thinking
C2. Client Focus
C3. Communication - writing and oral

STREAM 1 ONLY - Team Leader
C4. Team Leadership
C5. Decision making
C6. Planning & Organizing

STREAM 2 ONLY - Technical Advisor
C7. Teamwork
C8. Creative thinking
C9. Influence

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE

ALL STREAMS
AEX1. Experience supporting one or more of the following applications: IDM, Splunk, SolarWinds, Tripwire, Trellix Endpoint Security, CMS, VMWare vSphere, and Horizon.
AEX2. Experience in implementing, supporting, or testing IT security solutions within multi-zoned data center environments.
AEX3. Experience in IT security incident management.
AEX4. Experience working with centralized Multi-Factor Authentication (MFA) services to support strengthening the authentication process to sensitive Government of Canada (GC) IT infrastructure services.
AEX5. Experience in developing security key performance indicators and reporting dashboards.
AEX6. Experience in developing and maintaining good working relationships with internal and external stakeholders.
AEX7. Windows Server Administration (DHCP, Active Directory, etc.)
AEX8. Experience in troubleshooting methodologies and resolving technical issues in the field of IT on UNIX/Linux environments.
AEX9. Experience with the procurement of IT Assets and renewal of Maintenance Agreements in Support of an IT System or Service.
AEX10. Experience with the use of Information Technology Service Management (ITSM) tools, processes, and execution.
AEX11. Experience in issues management (*such as but not limited to: briefing management on escalation raised by Clients; statistics on current requests and agreements, etc) and escalation resolution.
AEX12. Experience in analyzing and reviewing internal processes and providing feedback with possible changes and/or improvements.
AEX13. Experience in supervising teams, including the planning, coordination and assessment of the work performed by employees and/or contractors.

ORGANIZATIONAL NEEDS

- In support of achieving a diverse and representative workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities including the Black community, persons with disabilities and/or women. To self-declare, please complete the EE section in your application.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS

Depending on the positions being staffed, the operational requirements may vary.
- Ability and willingness to travel
- Ability and willingness to work 24/7 On-call status
- Ability and willingness to do shift work
- Ability and willingness to work flexible hours
- Ability and willingness to work on site in restricted area.

Conditions of employment

Various security requirements

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

The Government of Canada Workplace Accessibility Passport helps federal public service employees get the tools, supports and measures they need to perform at their best and succeed in the workplace. It is a tool that allows employees to document their workplace barriers and accommodation needs. It promotes collaboration between an employee and their manager to address barriers and implement the solutions needed to ensure that employees are equipped to succeed on the job, no matter where their duties are performed. SSC is proud to be one of the first in government to offer the Accessibility Passport to its employees.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

We thank all those who apply. Only those selected for further consideration will be contacted.