Job Description
Service SchedulerAre you passionate about customer service? Looking to build your career in an excitingindustry and a growing world-class organization? Come see why so many of our teammembers recommend us to their friends!Who are we?Rentokil is part of the world's largest pest prevention provider and the third largest in NorthAmerica and Canada. We pride ourselves on being a trusted partner for residential pestcontrol, as well as many of the world's leading brands across industries as diverse asmanufacturing, distribution, retail, food service, and hospitality. We are extremely proud ofour legacy of excellence and constantly work to enhance the value and impact of ourservices.The Service Scheduler will provide world class customer service while scheduling residentialpest jobs with both our new and returning customers. The hired person will utilize Googlecalendars to maintain our Technician's daily work schedules and ensure a 48 hourturnaround time for services to be performed.What do our Service Scheduler's do? Maintain great customer relations over the phone Gather information from customers to help meet their scheduling needs Confirm, schedule and re-schedule services for customers Create and maintain Technician's schedules using Google calendars Obtain payment details and process credit card payments Complete general clerical duties as assigned Work closely with our Operations and Sales teams Smile while talking on the phone!Rentokil is an equal opportunity employer and encourages women, Aboriginal people, personswith disabilities and members of visible minorities to apply for positions. Rentokil Steritech iscommitted to provide accommodations to applicants with disabilities throughout the recruitmentprocess in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).Please ensure to inform us if you require accommodation during any stage of the recruitmentprocess.RequirementsWhat you need? High school diploma or GED Preferred Post-secondary Education In a Related Field Two years of experience in a Customer Service role Demonstrated proficiency with Microsoft Word, Excel and Power-Point. Ability to handle multiple tasks at the same time High level of organization skills Work well under pressure Prioritize work without direct supervision Strong communication (verbal and written) and organizational skills Listening Skills Are Essential Quality and customer oriented Action-oriented and self-motivated Strong work ethic and professional demeanor.BenefitsWhat do we offer? Great benefits - Medical, Dental, and Vision, Employer-matched RRSP Paid vacation and holidays Short and long-term disability Life Insurance