Job Description
Simply put, SpryPoint provides Smart Solutions for Smart Utilities.
Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.
SpryPoint is experiencing significant growth which is enabling us to invest further in reaching our potential. The role of the Solutions Engineer is a pivotal role ensuring that potential is realized.
The Role
As a Solutions Engineer at Sprypoint, you will play a pivotal role in helping utilities achieve their goals through the demonstration of selected SaaS solutions. You will work closely with our sales and technical teams to understand customer needs, provide technical expertise, design, and demonstrate tailored solutions that address the unique needs of specific utilities. This role is ideal for individuals with a strong technical background and a passion for delivering innovative solutions in the utilities sector.
What you'll be doing:
- Develop a deep understanding of Sprypoint's suite of SaaS solutions, including SpryCIS, SpryEngage, SpryMobile and more.
- Stay up-to-date with industry trends and emerging technologies relevant to utilities
- Collaborate with the sales team to engage prospects, gather requirements, and assess their specific needs
- Design and present configured solutions that align with customer objectives and optimize their operations
- Support technical proposals, system architecture diagrams, and requirements
- Conduct technical product demonstrations and presentations to showcase the capabilities and benefits of our SaaS solutions
- Build and maintain strong customer relationships through effective communication, responsiveness, and technical support
- Serve as a trusted technical advisor, offering guidance and assistance throughout the sales cycle
- Collaborate with customers to identify pain points and recommend effective solutions
- Collaborate with the technical support team to assist in troubleshooting and resolving complex customer issues
- Provide guidance on software configuration, data migration, and system integration
- Partner with field sales representatives in various geo/territories
- Support attendance to all field marketing events to include conferences, our National Users Conference and regional trade shows.
What you bring to the table:
- 5+ years of prior SaaS SE experience in vertical markets, with a preference for exposure to utilities and local government, though experience in other markets is also welcomed
- Knowledge of utility software focused on Customer Information Systems, Customer Self-Service, Mobile Field Service, Work Orders, Asset Management and CMMS
- Understanding of other core utility software including ERP, SCADA, OMS, AMI, MDM, etc.
- An understanding of utility operations including - electric, water, wastewater, gas, broadband, and sanitation services is a plus
What we offer:
- Remote-first and autonomous working environment
- Competitive compensation package
- $500 towards your home office setup
- Health, dental, vision, and life insurance
- Book bounty program, get reimbursed $100 for each book read and reviewed
- Professional development courses + $2,500 tuition assistance annually
- Employee referral program: $2,000+ per new FTE hired
- Snacks and drinks () in our HQ on Prince Edward Island
- Annual company (SpryPalooza ) and team offsites