Job Description
Are You Ready for a Change? Are you a dynamic, young professional stuck in a retail or admin job that doesn’t challenge or excite you? Do you thrive on providing exceptional customer service, have a knack for writing, and a keen interest in marketing? If so, T&T Power Group wants to meet you About T&T Power Group: T&T Power is disrupting the power industry with an elite service and production team, an unbelievable atmosphere, and an unparalleled focus on customer satisfaction. Clients across Canada have used T&T Power Group for our consultative knowledge, our experienced and dedicated services, and our willingness and determination to solve problems and see things through to the end. What Impact Will You Have? You’ll become an important member of a growing, fun-loving, hard-working, and determined team. You will hold yourself to high standards, your impact will be significant, and it will be immediate. You’ll fit right in. Your Key Responsibilities Will Be: Customer Service: • Answer incoming phone calls and address customer inquiries with professionalism and a friendly attitude. • Act as the lead customer service representative, ensuring exceptional red-carpet service for all clients and stakeholders. • Manage customer accounts and maintain accurate records of interactions. • Coordinate with other departments to resolve customer issues and improve service delivery. Sales Support: • Input marketing leads and manage the lead database efficiently. • Handle online inquiries and provide timely responses. • Support the sales team with documentation, scheduling, and follow-up activities. • Prepare sales presentations, proposals, and reports as directed. • Assist with the organization and coordination of sales meetings, events, and trade shows. Marketing Support: • Assist the marketing department with social media content creation and management. • Manage website updates and ensure information is current and accurate. • Assist in the creation of LinkedIn lists and writing publications if capable • Coordinate marketing campaigns, including email marketing, direct mail, and online advertising. • Conduct market research to identify trends and opportunities. • Assist with the development and distribution of marketing materials such as brochures, newsletters, and press releases. Requirements: • Strong computer aptitude with the ability to quickly learn new software programs and procedures. • Comfort in a fast-paced and constantly changing working environment. • Ability to produce consistent quality of work under pressure. • Experience with Microsoft Office Suite. • Excellent organizational and problem-solving abilities. • Exceptional time management skills. • Ability to identify and solve problems through meticulous planning and careful execution with little to no oversight or direction. • Great attention to detail. • Team player with excellent written/verbal communication skills (English). • Knowledge of social media platforms and website administration. • Familiarity with marketing tools and software, such as email marketing platforms and analytics tools, is a plus. • Post-secondary education or equivalent work experience is an asset. What We Offer: Salary: A competitive wage & benefit package will be offered based on candidate experience and capabilities $50,000 to $60,000 • A dynamic and supportive work environment. • Opportunities for professional growth and development. • Casual dress. • Company events. • Dental care. • Employee assistance program. • Extended health Care (including Telus Health & Homewood Health) • Life insurance. • RRSP match. • Store discount ( Benefit Hub) • Vision care. • Paid Vacation • Wellness program Join T&T Power Group and be part of a team that values excellence, innovation, and exceptional customer service. We look forward to hearing from you We’d like to thank all who apply; however, only superstar candidates will be chosen for an interview. T&T Power Group is an Equal Opportunity Employer who values workplace diversity and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.