Job Description
Want to come work with one of Canada's Top 10 Corporate Cultures? Do you have retail experience and are you a customer service rock star? We have an opportunity for you!
Peavey Industries - Our Employees Make the Difference: https://youtu.be/cTTdMKzDTHs
We're looking for a Customer Service Supervisor to join our team! This is an Assistant Manager level position. The successful candidate will have a minimum of 1-2 years’ experience in retail management, as well as, exception customer service skills.
Job Overview: Responsible for the day-to-day operation of the sales floor presentation and all team members
therein.
As a supervisor, they hold keys to the store, and lead of opening and closing duties.
Responsibilities
Set the example by providing high level sales and customer service
Resolve any issues that may arise while ensuring customer satisfaction
Coordinate department work according to set priorities and company requirements
Guide, encourage and motivate department team
Mentor and train department team for required procedures and techniques
Keep team members informed on company policies and procedures and ensure such policies are observed andapplied.
Ensure that health and safety guidelines and policies are observed
Coordinate in-store training workshops with store management team/supervisors and participate in store
meetings to share product knowledge and best practices
Provide input to the store management team/supervisors for the performance management process of the sales
floor and ensure follow-up.
Administer the employee recognition program application for all team members
Carry out break schedule while ensuring staffing of department to meet customer needs appropriately.
Administer promotional activities as set by store management team/supervisors and in order to meet and exceed
the department objectives.
Ensure cleanliness and good order of the department and oversee the transition between shifts.
Carry out merchandising duties in accordance with the store management team, including but not limited to:
displays, merchandise presentation, labeling, and signage
Implement and administer the department replenishing process and ensure follow-up with the store management
team. For example: product shortages, surplus, sales opportunities, replacements, pending orders, promotional
activities and seasonal changes
Use safe work procedures while setting a good example to fellow employees
Carry out work in a manner that will not create a hazard to themselves or others
Work with co-workers and members of the Safety Committee to help create a safe working environment by
making safety suggestions and recommendations
Report any accidents, incidents, near misses, injuries, and/or occupational health concerns to a safety committee
member
Follow Peavey Industries LP medical and first aid procedures
Positively communicate and demonstrate the company’s Core Values
Included in this list, are any additional tasks as assigned by Supervisor
Qualifications
High School diploma or equivalent
More than two years of retail experience
Only those selected for an interview will be contacted. Please no phone calls.
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