Job Description
JOB OVERVIEW:Coordinate services for clients and in-house guest and provide administrative and sales support for the department.DUTIES AND RESPONSIBILITIES:Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information. Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports.Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs. Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)Qualifications and Requirements:High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some College preferred. Must speak fluent English. Hotel Experience recommended. Opera and Hotel specific computer programs needed. This job requires ability to perform the following:Frequently standing up and moving about the facilityType at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 poundsCommunicating with customers, employees, and third partiesUse a keyboard to generate correspondence, reports, etc.Handling objects, products and computer equipmentOther:Communication skills are utilized a significant amount of time when interacting with clients and guests.Reading and writing abilities are utilized often. Basic math skills are used frequently.May be required to work nights, weekends, and/or holidays.