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Job Description
Company Description
At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.
We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities
Job Description
Based out of the Rimrock Resort Hotel, and Fairmont Banff Springs Hotel, responsibilities and essential job functions include, but are not limited to the following:
- Consistently offers professional, engaging and friendly service
- Be an effective team player within the Sales team of Canada’s Western Mountain Collection and with operations team members within the hotels and the region
- Provide support to Tour & Leisure Sales Directors/Managers particularly in relation to coordination of wholesale tour and adhoc space requests and the contracting process.
- Provide support to Tour Sales Directors/Managers with proposal management (checking space and rates for adhoc groups and ski clubs).
- Provide support to Tour & Leisure Sales Directors/Managers with Familiarization tours across region
- Maintain tour account tracking and reporting systems as required by individual Sales Managers
- Inbox Management (OOO for Managers/Directors while on vacation or business travel)
- Maintain Regional Group lead inbox. This will involve sending inquires to both Group and Tour Sales Managers/Coordinators.
- Coordinating and supporting all aspects of sales activities including taking initial inquiries, generating leads, proposals, referrals and contracts, blocking space etc.
- Process proposals and contracts as required
- Maintain deployment contact lists for Regional Sales Team.
- Coordinate specific marketing initiatives involving Revenue Streams
- Actively seek opportunities to improve systems and procedures
- Assist in organizing meetings/client events including agenda creation, meeting minutes, communicating with vendors, sellers and providing presentation reports as necessary.
- Attend all Sales meetings and other meetings as required
- After appropriate training and development, participate in site inspections, familiarization tours, trade shows and functions within the hotel, as required, and in the absence of the Sales Manager.
- Actively participate in industry and hotel training programs
- Willing to manage additional responsibilities and duties as required
- Participate in at least one hotel committee (e.g. Health & Safety Committee)
- Possess and share knowledge of Rimrock Resort Hotel, Fairmont Banff Springs, Fairmont Chateau Lake Louise, Fairmont Jasper Park Lodge and Fairmont Chateau Whistler products including accommodation, meeting facilities, history and heritage, activities and local programming
- Other duties as assigned
- Excellent knowledge of Excel for reporting, tracking and various projects
- Excellent knowledge of MS Word, PowerPoint, Windows
- Knowledge of Opera Sales & Catering / Opera Sales Force Automation and Property Manager are assets
- Highly detail-oriented with excellent communication and organizational skills
- One year experience in hotel environment preferred (ideally in Sales, Reservations, Conference Services or Front Office)
- Background in accounting or finance is an asset
- Excellent communication skills and English; second foreign language an asset
- Articulate, self-motivated, energetic and positive team-player
- Confident, well-groomed, pleasant telephone and personal disposition
- Able to multi-task and work under deadlines
- Knowledge of Rimrock Resort Hotel, Fairmont Banff Springs, Fairmont Chateau Lake Louise, Fairmont Jasper Park Lodge and Fairmont Chateau Whistler, heritage, facilities and programs are a definite asset
- Desire to learn and advance within the Sales and Marketing team/division
- Enjoys challenges, works well under time pressure, thinks ahead and is extremely committed to the job
- Graduate of Hospitality Degree / Diploma program a definite asset
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria each shift
- Access to Employee Travel Program
- Discounts on hotel Food & Beverage, Spa and Golf Memberships
We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.
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