Job Description
Greenstone Financial Services was founded in 2007 and quickly become a leading distributor of direct-to-consumer insurance solutions in Australia, New Zealand and now Canada. Backed by majority shareholders Ontario Teacher’s Pension Plan (OTPP) and Caisse de Dépôt et Placement du Québec (CDPQ), we've expanded into the Canadian market, introducing affordable, high-quality insurance products. Our commitment to data-driven decision-making and a continually evolving product offering reflects our dedication to meeting the ever-changing needs of our customers. Renowned for award-winning customer service, we leverage technology and analytics to design, administer, market, and distribute a variety of insurance products in collaboration with the world’s most trusted underwriters. Lead and inspire a team of Sales Agents and Insurance Representatives on a day-to-day basis to ensure that their performance meets customer and business expectations, through daily training, motivating, coaching and driving positive customer outcomes. The following aspects of this role are indicative only and in no way limit the Company in allocating additional accountabilities (specific tasks, projects or related activities) to the employee, within the scope of the employee’s level of competence, experience, knowledge and qualification. Provide support, coaching and mentoring to Sales Agents and Insurance Representatives Complete assigned projects as directed Drive a high preforming professional and compliant sales team Complete required formal reviews within required timeframes e.g. probation reviews, 121s, performance reviews Support the recruitment of new team members in conjunction with talent acquisition partners Build a high performance, high energy professional culture Manage complaints as needed and complete complaints process Proven capability to achieve sales results through guidance, coaching and mentoring ~ Previous experience within a sales and customer service environment ~ Confident, positive and a passion for sales ~ Understanding of coaching model/s and proven success through there implementation Funded Induction product training and on-going coaching and support ~Hybrid role (3 days in office 2 days working-from-home) ~500 Health spending account ~ Will pay for memberships and renewals/ongoing licensing costs for relevant provinces ~