Job Description
Sales Advisor
About Moment Travel Group
We are a dynamic team of entrepreneurs dedicated to building the travel company of choice for North Americans, offering a collection of distinctive brands that lead their respective segments: Approach Tours, Incursion Voyages, and Journeys by Van Dyke. With offices in Montreal, Quebec City, and Kitchener, our shared passion for international travel drives us to constantly innovate and design world-class experiences for our guests in the most cost-effective and creative manner possible. To further our platform and achieve ambitious goals, we are seeking bar raisers.
About Journeys by Van Dyke
Journeys by Van Dyke is our premium brand leading group travel in the Canadian anglophone market. Our aim is to provide exceptional travel experiences while delivering world-class customer service, allowing guests to create lifelong memories. We offer all-inclusive premium tours to top destinations across Europe, South America, Africa, and Asia, believing that travel should be memorable from start to finish. We're looking for someone to help us preserve our upstanding legacy while innovating and expanding the business.
A Little About You
You are an energetic professional with prior sales experience and excellent communication skills. Your love for international travel shines through in every interaction, leaving others with a smile. Solutions-oriented and customer-focused, you're eager to dive into challenges and make a meaningful impact. Organized and proactive, you thrive in a fast-paced, startup environment, eager to learn and grow your skill set while contributing to the company's success.
About the Role
Reporting directly to the General Manager, you will be the first point of contact for our guests, developing long-term, trust-based relationships with them. Your role is to provide 'white-glove' service and understand guests' most important life and travel goals, making them come to life. Being successful in sales begins with being a customer champion. In this role, you will:
Champion Customer Interactions
- Oversee the entire sales process from initial interest to final payment, including pursuing all sales opportunities and follow-up activities.
- Make outbound calls to new or existing customers, and follow up with active inquiries to provide a complete experience to any customer who contacts us.
- Respond to customer inquiries (website forms, Facebook messages, chat messages, and phone calls), engaging with early adopters to answer questions and build loyalty from day one.
- Track new leads and participate in the maintenance of the CRM database to ensure accurate, clean, and consistent data capture.
Champion Customer Happiness
- Establish a special connection with past and potential customers, and identify and understand their travel needs.
- Provide a superior level of customer service through accurate and timely information on destinations, flights, fares, special offers, and other travel products.
- Help create and assemble customer tour packages for deployment, finalize payments for customers, and send out tour information through individual or batch mailings.
- Proactively review and anticipate future customer desires through the promotion of our strong value proposition, tour experience, and supporting products.
- Be positive and open to continually enhancing the team experience in every way.
- Assist other team members as necessary in delivering their portion of the customer experience.
The First 90 Days
By the end of the first 90 days, you should have a solid understanding of the company, its operations, and sales processes, engaging with customers and familiarizing yourself with our systems and guest demographic. You'll feel comfortable in the role and be eager to innovate.
What We're Looking For
We live by a set of values that shape our work every day, and we're looking for someone excited to embrace them:
- Excellence: You strive for excellence by setting ambitious goals for yourself and working relentlessly to achieve them.
- Ownership: You behave like an owner every day. You are hands-on without being prompted to be.
- Agility: You thrive in an environment of change, you are resourceful, and you find a way to get to the answer, every time.
- Service: You go above and beyond to serve your colleagues, and you strive to make every customer interaction memorable.
- Care: You genuinely care about your work, your customers, your suppliers, and your colleagues.
Specifically for this role, we seek:
- A love for travel and helping others create memorable experiences
- Relentless optimism
- Ambition for yourself and the company
- Enjoyment of the challenge of identifying travel desires and matching them to unique experiences
- Uncompromising ethics and integrity
- High attention to detail, especially in written materials and communications
- Autonomy, solution-orientation, and self-starting abilities
- Proactivity, ownership, and accountability for results
- Excitement about bringing brands to life and adopting a specific brand voice
- Responsibility, trustworthiness, and a desire for continuous learning and improvement
What We Offer
Full-time position surrounded by industry experts
Attractive salary and bonus plan
Comprehensive group benefits plan
Dynamic work environment in a growing business
Modern office space in Old Montreal
Potential to experience one of our premium tours in person
Position: Full Time
Location: Montreal, QC
Experience: Inbound & Outbound sales and customer service, ideally in premium travel
Languages: Proficiency in English, written and spoken
Accreditations: OPC Travel Certificate and/or TICO Travel Advisor a strong asset