Job Description
Wewould like to present to you a new job opportunity and I think you may find it interesting.If you are interested kindly send the following documents tosakshisen@smsoftconsulting.comby Monday, June 03, at 1:00 PM EST if that interests you and matches your profile.Job Title: RQ07531 - Project Manager/Leader - JuniorClient: Ministry of EducationWork Location:777 Bay St, Toronto, Ontario, HybridEstimated Start Date: 2024-06-10Estimated End Date: 2025-03-31#Business Days: 240.00Extension: Probable after the initial mandateHours per day or Week:7.25 hours per daySecurity Level:No Clearance Required Must HavesDemonstrates experience preparing and conducting functional testing (e.g. QA, SIT, UAT) including defect retestingExperience with providing help desk support to ends users for IT applicationsPossess a working proficiency level in French (reading, writing, oral interaction)Experience with IBM TRIRIGA Applications and/or other related IWMS systemsExperience working and effectively communicating with both IT project teams and business usersDescriptionResponsibilities:Under the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) project team that will be asked, amongst other things, to ensure exceptional a “customer first” attitude throughout their day-to-day activities.Responsible for providing support to ECIS end users via email, support tickets and phone calls in both English and FrenchManagement and reporting of Help Desk ticketsEscalating tier 2 and tier 3 support issues, and follow up as requiredBuilding and management of core help desk support knowledge basePrepare test materials, conduct QA and regression testing of defect fixes and change requests as required.Provide support to the business team by walking through delivered defects and change requests.Work within established configuration and change management policies to ensure awareness, approval and success of changesCollaborate with internal stakeholders to develop and maintain project documentationDirectly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expertiseDesirable Skills:Experience with IBM TRIRIGA Applications and/or other related IWMS systemsDirect technical COTS application customer support experienceFamiliarity with agile teams and methodologies and tools, including JIRAAbility to work independently and work across an integrated project teamAbility to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areasAbility to promote I&IT best practices and adherence to standard methodologiesExperience and Skill Set RequirementsBA/QA skills - 40%Demonstrates experience with the Software Development Life Cycle (SDLC);Demonstrates experience working with business/system requirements (e.g. providing inputs for changes to requirements, change requests, project artifacts, requirement gathering sessions)Demonstrates experience preparing and conducting functional testing (e.g. QA, SIT, UAT) including defect retestingExperience with providing help desk support to ends users for IT applicationsA proven track record in creating and maintaining documentation, such as project deliverables, defect reporting/management, service tickets, and customer communicationsCommunication Skills - 30%Possess exemplary written and verbal communication skills in EnglishPossess a working proficiency level in French (reading, writing, oral interaction)Experience working and effectively communicating with both IT project teams and business usersOutstanding interpersonal skills with the ability to create and maintain professional relationships with colleaguesOther Key Skills - 20%Demonstrated ability to operate in a dynamic, fast-paced environment with a high degree of professionalismMust be able to work in a team environment and proactively assist othersExperience with IBM TRIRIGA would be considered an asset; however experience with other enterprise-class IWMS programs may be consideredPublic Sector Knowledge - 10%Previous public sector experience in an organization of equivalent size and complexity to the Ontario Public ServicePrevious experience with capital asset management would be considered an assetIf you are interested to learn more about this opportunity or If not please feel free to send over any names or forward this email to anyone who may be interested. Please check it out on our career site.APPLY ONLINE(Click above for Skill matrix and for more details)For daily updates you can also join our WhatsApp group: Please use this link below to joinCLICK HERENote:This position is currently listed as "Hybrid"; however, the consultant will be remote due to COVID-19 related Work from Home (WFH) direction. Once the I&IT cluster staff are required to return to the office, the resource under this request will be required to work onsite as well.Hybrid - Candidate must be able to work onsite 3 days, 777 Bay Street and 2 days remoteEmail is the best way to reach us.