Job Description
Opus Art Supplies is seeking an experienced and dedicated Retail Store Manager to lead our store in providing exceptional customer experiences and becoming a key member of the local art community. The successful candidate will play a vital role in driving daily sales goals and achieving quarterly sales objectives within a set budget. Key Responsibilities: Lead the Customer Experience at Opus, ensuring exceptional service for all customer segments, including Opus+ PRO, Opus A+, Opus Plus, Serious Amateurs, and New to Art Customers. Oversee the day-to-day operations of the store, including daily cash reconciliation, bank deposits, TMS, and stock management. Develop and execute strategic plans in collaboration with Coordinators to achieve sales goals and maintain labor costs between 14% and 18%, depending on the time of year. Schedule staff to maximize customer engagement, ensure attendance at weekly product training and Coffee Pot Chats, and provide time for staff to watch pre-recorded training videos. Collaborate with Coordinators and Leaders on hiring, development, and performance reviews for the Customer Experience Team, including conducting regular 1-to-1 meetings with all staff members. Oversee store inventory and collaborate with Purchasing to adjust min/max levels and ensure accurate weekly replenishment orders. Engage with the local art community, build long-lasting relationships, and participate in local events and customer art shows to foster growth and brand awareness. Attend weekly Manager Meetings and bi-weekly Leadership Training and Strategic Planning Meetings with Coordinators. Requirements: Proven experience in retail management, preferably in an art supply or related industry. Excellent leadership and interpersonal skills. Strong sales and customer service focus. Ability to create and execute strategic plans to achieve sales goals and control costs. Excellent time management and organizational skills. Strong understanding of inventory management and purchasing processes. Passion for the arts and community engagement. Availability to work Tuesday to Saturday, 9am-5pm, with flexibility for additional hours as needed. Opus Art Supplies offers a competitive salary and a supportive work environment where creativity and professional growth are encouraged. If you are passionate about art and have a talent for leading a team to deliver outstanding customer experiences, we want to hear from you. To apply, please submit your resume and cover letter to amountney@opusartsupplies.com with the subject line "Retail Store Manager Application." Opus Art Supplies is an Equal Opportunity Employer and encourages applications from all qualified candidates. Application form First name* Last name* Email* Phone number* (+1) Position Title* Browse... No file selected Cover letter Browse... No file selected File size max 1mb Resume* Browse... No file selected File size max 1mb Link Optional link to Online Portfolio, LinkedIn, or Social Media