Job Description
About Mackage Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes. A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation. APP Group is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons. In this document, the use of the masculine gender is intended solely to lighten the text. Store Manager As Store Manager , you are an integral part of our brands’ image and store performance. What you’ll do : Sales and customer service Maximize the store sales at all opportunities and Achieve personal sales targets; Monitor sales floor and zone coverage to drive sales and maintain customer focus; Inspire teams to high performance and exceptional customer service. Leadership Monitor, lead and motivate service associate by developing a positive team environment in which members participate, cooperate with and support each other; Actively recruit, hire and develop retail team associates that represent our properly our brand; Manage payroll, breaks and shift changes; Model and ensure store policies compliance; Respond to changing demands of the business and create the customer experience while focusing on strategic, operational, and leadership excellence; Conduct performance evaluations and manage the store turnover. Operations Ensure proper training on product knowledge for staff; Ensure proper maintenance and organization of the store and back store; Develop action plans for employee sales growth; Manage inventory and loss prevention; Control operating costs. What you’ll need Minimum of Five (5) years experience in fashion luxury retail environment, three (3) years (at least) as a store manager; Exemplary selling and customer service skills; Strong leadership and communication skills; Knowledge of Microsoft Office Suite. We want to get to know you