Job Description
No degree, certificate or diploma or equivalent experience
Experience
7 months to less than 1 year
Ability to supervise 3-4 people
Transportation/Travel Information
Willing to travel
Work Conditions and Physical Capabilities
Fast-paced environment, Work under pressure, Tight deadlines, Combination of sitting, standing, walking, Walking, Attention to detail
Work Location Information
Various locations, On-site customer service
Personal Suitability
Effective interpersonal skills, Organized, Flexibility, Reliability, Team player, Client focus, Excellent oral communication, Accurate
Additional Skills
Hire and train or arrange for training of staff, Order merchandise, Establish work schedules
Specific Skills
Assign sales workers to duties, Authorize payments by cheque, Authorize return of merchandise, Sell merchandise, Prepare reports on sales volumes, merchandising and personnel matters, Organize and maintain inventory, Supervise and co-ordinate activities of workers, Resolve problems that arise, such as customer complaints and supply shortages.
Work Setting
Workers Supervised
Cashiers, Retail salespersons and sales clerks
Responsibility
- Manage retail staff, including cashiers and people working on the floor.
- Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Achieve new business accounts and maintain existing ones.
- Attend trade shows to identify new products and services.
- Coach, counsel, recruit, train, and discipline employees.
- Evaluate on-the-job performance.
- Identify current and future trends that appeal to consumers.
- Utilize information technology to record sales figures, for data analysis and forward planning.
- Monitor local competitors.
- Manage different departments within the store.
- Handle customer questions, complaints, and issues.
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