Job Description
Select how often (in days) to receive an alert: We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us! May 15, 2024 POSITION OVERVIEW dormakaba is seeking a Customer Service Representative based in Montreal, QC. The Customer Service Representative is responsible for supporting our hospitality customers as they place their orders for spare parts and consumables via phone, email and the webstore. This role is key to maintaining a high level of customer experience and loyalty. WHAT YOU WILL DO Answer incoming customer calls, emails and webstore chat regarding orders, service questions and general client product related concerns Assist with Webstore order management Process incoming orders utilizing the ERP system Update customer information in the customer service database during and after each call Navigate in the ERP system to be familiar with customer sales history WHAT WE REQUIRE High School degree 3+ years’ experience in customer service Biligualism French/English as the position requires working with international customers and/or suppliers WHAT WE PREFER Spanish speaking Ability to work a rotational schedule WHAT WE OFFER Employee Assistance Programs Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba. 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests. Health Insurance Plan Pension Plan WHY JOIN DORMAKABA? Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplace; for every place that matters. We provide safety, security, and sustainability, providing people with the tools to shape their careers for growth. EVERY team member contributes to our mission and can make a positive difference. Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement. CE QUE VOUS FEREZ CE QUE NOUS DEMANDONS CE QUE NOUS OFFRONS POURQUOI REJOINDRE DORMAKABA? We thank all applicants for their interest. Our company is committed to equal employment opportunities and encourages diversity and inclusion. We welcome applications from qualified individuals from all backgrounds. Please note that the sole purpose of the use of the masculine is to simplify the text. Interested?We are looking forward to your application.Please click on the icon below to apply for this position.