Job Description
(Remote) Energy Billing Analyst page is loaded
(Remote) Energy Billing Analyst
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locations
Remote - Alberta
British Columbia, Canada
Prince Edward Island, Canada
New Brunswick, Canada
Remote - Saskatchewan
time type
Full time
posted on
Posted Yesterday
job requisition id
R0025521
Cognera, a division of Harris, is seeking an Energy Billing Analyst to join our Client Support team. As an Energy Billing Analyst, you will be an integral part of a dynamic team that delivers outsourced billing and settlement services for some of Alberta’s leading energy retailers. At Harris, we pride ourselves on our people-first culture, fostering a community-like environment where support and continuous learning are at the forefront. Join us to experience a collaborative and nurturing workplace that values your professional growth and contributions.
This remote role welcomes candidates anywhere in Canada.
What your impact will be:
Respond to customer inquiries demonstrating strong written and verbal communication skills as well as exemplary customer focus
Provide case management within our CRM system to fulfill customer requests covering contracts, services, billing accounts, financial transactions and more
Calculate, validate and generate invoices on behalf of our clients
Perform Revenue Assurance checks on data prior to, during, and post-invoicing
Problem-solve novel and unexpected issues
Liaise with Developers as required on issue resolution
Document system issues and work with Cognera staff to test and implement fixes
What we are looking for:
Advanced Microsoft Office skills, especially Excel
Capacity to learn quickly and adapt to dynamic situations
Demonstrated analytical skills with strong attention to detail
Apply critical thinking to independently analyze and resolve issues
Aptitude towards math and analytical thinking
Strong attention to detail and organizational skills
Ability to establish priorities, work independently, and proceed with objectives with minimal supervision
Ability to multi-task and change focus/priorities quickly as required
Strong interpersonal and professional communication skills
Excellent customer service skills
Proactive, positive, “can do” attitude
What would make you stand out:
University degree or diploma in relevant subject
Experience in the De-regulated Retail energy or utilities sector
Experience in the Alberta Power and Gas Markets
Experience in invoicing
What we can offer:
3 weeks' vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more!
Salary: 60-70K
About us:
Cognera
offers proven, cost-effective billing and customer care solutions to enable your organization to meet increasing customer demands and industry requirements. Our billing, business intelligence and information solutions help Competitive Energy Retailers and Utilities manage complex data. Cognera will help you improve customer relationships and make you Smart Grid ready quickly, without the large upfront financial investment and associated risk. Cognera’s deep rooted experience in the energy and utilities industries makes us the natural choice when upgrading legacy systems to meet evolving business, regulatory and technology requirements. Maximize existing IT investments and improve market share with one of Cognera’s unique on-line solutions.
About Harris:
Harris
is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.
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About Us
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
We empower our employees to make a difference
We have an award winning culture
We offer opportunity to learn
We are financially strong and we are owned by the largest software company in Canada (CSI)
We have fun!
Follow us on social media to learn more about our company values, culture and initiatives!
Harris is an Equal
Opportunity/Affirmative
Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at
HarrisTalentAcquisition@harriscomputer.com
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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