Job Description
Job Description:
EMC is seeking a skilled and experienced Remote Call Center Manager to join our team in Vancouver, British Columbia. As a Mid-to-Senior Level position, this role requires a minimum of 7 years of experience in call center management. The ideal candidate will be driven, passionate, possess high emotional intelligence, and have a strong persuasion skillset.
Responsibilities: - Manage and oversee all aspects of the remote call center operations - Develop and implement strategies to improve call center performance and efficiency - Monitor and evaluate team performance, providing feedback and coaching as needed - Develop and implement training programs for call center agents - Handle escalated customer calls and resolve complex issues - Conduct regular performance evaluations and provide ongoing support and guidance to the team - Collaborate with other departments to ensure seamless communication and problem-solving - Create and maintain a positive and inclusive team culture - Stay up to date on industry trends and best practices in call center management
Requirements: - Bachelor’s degree in Business Administration or related field - 7+ years of experience in call center management - Excellent communication and leadership skills - Strong analytical and problem-solving abilities - Ability to work effectively in a remote setting - Proficiency in call center software and CRM systems - Experience with workforce management and scheduling - Ability to multitask and prioritize in a fast-paced environment - Strong organizational skills and attention to detail
Benefits: - Training & professional development opportunities - Disability insurance - Company transportation provided
Working Environment: At EMC, we strive to cultivate leaders who foster inclusivity and mentorship within their teams. Our working environment is collaborative, supportive, and focused on continuous improvement.
Deadline to Apply: Candidates must submit their applications by July 16, 2024.
Equal Opportunity Statement: EMC is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome and encourage applications from all qualified individuals regardless of race, gender, disability, or any other protected status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.