Job Description
ABOUT THE ROLE: The Regional Director, Ontario is a member of HSO’s Client Service and Accreditation and leadership team. The Director will lead and enable a team in the delivery of the Ontario strategy and contribute to HSO mission. That means finding new and innovative ways to create and deliver value to health care organizations in ways that are aligned with a mission that matters: enabling and empowering people around the world to continuously improve quality of care. As Regional Director, Ontario, you will lead the strategy and design to drive a business plan with a strong focus on excellence in service delivery to foster client retention and market expansion. You are comfortable working in a matrix environment to elevate and adapt existing services to meet the needs of the Ontario healthcare landscape. Committed to our vision, you bring superior critical thinking skills, teamwork, and a drive for skill development. Your expertise in the Ontario healthcare system and Ontario Health Teams (OHTs) informs your strategic approach. As Accreditation Canada's ambassador, you'll cultivate trust with executives, clinicians, and policymakers, demonstrating your dedication to excellence. By fostering strong stakeholder relationships, you'll elevate Ontario's services, nurturing enduring partnerships to enrich the broader healthcare landscape. If you're right for this opportunity, you're a team player, business-oriented, organized, and an expert people mobilizer. You have a winning attitude and growth mindset, and you love to lead, learn from, and collaborate with stakeholders. Passionate about improving quality of care in health systems, you take pride in facilitating, guiding, and leading teams while building relationships with government and policymakers. A full plate motivates you, and you thrive at balancing focus and agility in a dynamic environment, committed to our values of trust, inclusion, collaboration, innovation, and learning. MAIN RESPONSIBILITIES Strategic Planning and Execution : Drive the implementation of strategic initiatives, ensuring alignment with organizational priorities and timelines. Provide leadership and direction to the Client organizations & Reporting teams. Developing medium to long range plans and preparing strategies to secure, grow and diversity the relationship with a defined group of existing customers. Building authentic and enduring relationships with staff, clients, partners, stakeholders and operational committees; rallying them to contribute to our goals and success. In collaboration with senior leadership, develop and execute regional plans and growth strategies. Landscape knowledge: Ensure ongoing environment scanning to understand emerging trends and issues linked to different jurisdictions and client’s context. Stay updated with industry regulations, standards, and best practices in Ontario, ensuring quality and compliance at all times. Proactively keep informed about new developments, build capacity, and create strategic plans within a specific sector of health services to stay ahead of the competition. Operational excellence: Play a pivotal role in ensuring the successful execution and delivery of programs and services. Overcoming operational obstacles to ensure efficient program delivery and high client organisations satisfaction, monitor and achieve key performance indicators (KPIs) to track progress and identify areas for improvement. Coordinating resources and implementing best practices to achieve the established targets for client experience and retention. Additionally, you collaborate with stakeholders, manage risks, and facilitate effective communication within different business units throughout the product lifecycle. Collaboration and Partnerships: Partner with different stakeholders including government and policy makers. Identify with clients and assess their unique needs through an understanding of their performance indicators, culture and the context of their organization. Contributing positively to the culture of our workplace by staying positive, engaged in the work you do and energized by the difference you’re making. Team Development: Foster a culture of continuous learning, innovation, and collaboration within the department. Address operational challenges to ensure programs are delivered efficiently. Act as CS&A liaison for enterprise-wide collaboration with other business units to achieve shared goals. Implement key business decisions and initiatives in collaboration with leadership team. MUST HAVE QUALIFICATIONS Master’s degree or PhD in related field. An equivalent combination of work experience and education will be considered. Clinical background is considered an asset. 7 plus years of progressive experience Strong Transformative leadership skills with a proven ability to manage and develop teams. Ability to mentor, teach and train; simplify complex needs and issues Strategic, Innovative mindset and ability champion the delivery of exceptional customer experiences across Ontario, ensuring consistency in service quality Action oriented with problem solving skills. Confident, resilient; outstanding interpersonal skills including energy and a positive attitude. This is key. You’ll be interacting daily with other team members and external partners. Excellent project management skills with the ability to prioritize and meet deadlines. Ability to work effectively in a fast-paced, high-growth environment. Strong communication skills in facilitation, conflict resolution, consensus-building and negotiation. Ability to work effectively in a fast-paced, high-growth environment. Passionate and compassionate. Open, empathetic, curious, takes ownership. Tried and tested analytical and critical-thinking skills. Demonstrated knowledge of the Ontario landscape business opportunities and market trends. DESIRED QUALIFICATIONS Extensive knowledge and understanding of the functionality of healthcare sector (OHT’s and community sector) in Ontario. WHAT YOU CAN EXPECT: In Your First 30-90 Days: Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services. Set your performance and learning objectives for the year in collaboration with your people manager. Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities. Take on assigned initiatives or projects for your role. What We Can Offer To You: Hybrid work model. Competitive compensation and benefits, including a defined benefit pension plan. Time off programs, including office shutdown during last week of December. Professional development support. A culture that measures and values psychological safety, inclusion and engagement. WHO WE ARE AND WHAT WE DO: Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.