Job Description
ABOUT THE ROLE: The Regional Director, International Operations is a member of HSO’s International Accreditation team and leadership team. The Regional Director will lead and enable a team in the delivery of client services for the international accreditation program. That means finding new and innovative ways to create and deliver value to health care organizations in ways that are aligned with a mission that matters: enabling and empowering people around the world to continuously improve quality of care. As Regional Director, International Operations, you will lead the strategy and design to drive a business plan with a strong focus on excellence in service delivery to foster client retention and market expansion. You are comfortable working in a matrix environment to elevate and adapt existing services to meet the needs of shifting health care landscapes in a variety of geographies and contexts. You have superior communication and critical thinking skills, are a team player, and have a willingness to develop new skills. The thought of using your stellar people skills and subject matter expertise to coach our teams and clients through a broad array of questions and concerns leaves you energized and excited. Discovering solutions to meet their unique needs and guiding them towards success motivates and drives you. You understand that you are a key factor in the success of our client organizations, and as such, the opportunity to grow our reach makes your day, every day. If you’re right for this opportunity, you’re a team-player, business oriented, organizer and people mobilizer extraordinaire! You have a winning attitude and growth mindset - and love to lead, learn from and collaborate with stakeholders. You have a passion for improving quality of care in health systems. You take pride in your natural propensity to facilitate, guide, undertake and lead teams. Having a full plate doesn’t intimidate, but rather motivates you. You thrive at balancing focus and agility, leading in a dynamic environment and are committed to upholding our values of trust, inclusion, collaboration, innovation and learning. MAIN RESPONSIBILITIES Strategy Planning and Execution: Drive the implementation of strategic initiatives, ensuring alignment with organizational priorities and timelines. Developing medium to long range plans and preparing strategies to secure, grow and diversify the relationships with existing and new international clients. In collaboration with senior leadership, develop and execute regional plans and growth strategies. Landscape Knowledge: Ensure ongoing environment scanning to understand emerging trends and issues related to health care landscapes in a variety of geographies and contexts, deepening corporate knowledge of accreditation and health systems. Proactively keep informed about new developments, build capacity, and create strategic plans to stay ahead of the competition. Operational Excellence: Play a pivotal role in ensuring the successful execution and delivery of programs and services. Overcoming operational obstacles to ensure efficient program delivery and high client organisations satisfaction, monitor and achieve key performance indicators (KPIs) to track progress and identify areas for improvement. Coordinating resources and implementing best practices to achieve the established targets for client experience and retention. Additionally, you collaborate with stakeholders, manage risks, and facilitate effective communication within different business units throughout the product lifecycle. Collaboration and Partnerships: Build authentic and enduring relationships with staff, clients, partners, stakeholders, consultative and operational committees; rallying them to contribute to our goals and success.Identify with clients and assess their unique needs through an understanding of their performance indicators, culture and the context of their organization. Implement key business decisions and initiatives in collaboration with leadership team. Team Development: Lead and enable your team in the delivery of client services inclusive of innovative ways to enhance existing and future service delivery. You will approach everything with passion, leadership and integrity and will bring out the best in others to help get things done. Foster a culture of continuous learning, innovation, and collaboration within the department. You will act as International Accreditation liaison for enterprise-wide collaboration with other business units to achieve shared goals. MUST HAVE QUALIFICATIONS Master’s degree in a related field such as International Relations, Healthcare Administration, and/or Business Administration. An equivalent combination of work experience and education will be considered. Clinical background is an asset. 7 plus years of progressive experience. Strong transformative leadership skills with a proven ability to manage and develop teams. Ability to mentor, teach and train. Demonstrated knowledge and competency in continuous quality improvement. Strategic, innovative mindset and ability to champion the delivery of exceptional customer experiences globally, ensuring consistency in service quality. Change management skills. Ability to work effectively in a fast-paced, high-growth environment. Tried and tested analytical and critical-thinking skills. Outstanding interpersonal and communication skills, including exceptional writing, facilitation, conflict resolution, consensus-building and negotiation skills. Excellent project management skills with the ability to prioritize and meet deadlines. Passionate and compassionate. Open, empathetic, curious, takes ownership. DESIRED QUALIFICATIONS Strong knowledge of the international accreditation landscape and direct experience with Accreditation Canada programs and services. Experience in leading senior health care professionals. Bilingualism (French and English) is considered an asset and/or any of the following languages: Spanish, Italian, Arabic or Portuguese. Willingness to travel approximately 20% of the time (regions: Europe, Gulf, Caribbean, Latin America) Knowledge of implementation science. WHAT YOU CAN EXPECT: In Your First 30-90 Days: Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services. Set your performance and learning objectives for the year in collaboration with your people manager. Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities. Contribute to monthly leadership group meetings that focus on strategic planning and operational issues. Take on assigned initiatives or projects for your role. What We Can Offer To You: Hybrid work model. Competitive compensation and benefits, including a defined benefit pension plan. Time off programs, including office shutdown during last week of December. Professional development support. A culture that measures and values psychological safety, inclusion and engagement. WHO WE ARE AND WHAT WE DO: Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.