Job Description
Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
18-Month Contract
This position is required to be onsite 5 days a week
Role Summary
As the Receptionist at Eminence, you are passionate about delivering Extraordinary Service in every interaction with Customers. You are part of a Team of Receptionists that is the first point of contact many people will have with Eminence. In this role, you will answer and direct calls and assists Spa Partners, Retail Customers, and Internal Eminence Team Members. You are also responsible for providing clerical and administrative support to Eminence. As the Receptionist, you will report directly to the Office Services Supervisor.
Responsibilities
- Answer all incoming calls within 2 rings using Cisco Call Attendant and direct callers to the appropriate Team or Team-member
- Receive, direct, and assist guests, couriers, and vendors
- Review, answer, and/or forward emails internally which have been sent to the general Eminence mailbox
- Provide assistance with various company-wide administrative tasks
- Organize and track couriers to ship packages (local and international) in a timely manner
- Update addresses and status of returned mail in the Customer Relationship Management (CRM) software
- Sort and distribute all incoming mail and packages and prepare outgoing mail and drop it off at the mailbox daily
- Monitor usage of supplies and re-order as necessary to maintain adequate stock of office, cleaning, and general supplies
- Ensure cleanliness and adequate stock levels of supplies in the kitchen
- Act as the primary point of contact internally and with suppliers and vendors for office and kitchen supplies
Qualifications
- Multi-line phone systems – 1 year
- Exceptional Customer service and problem-resolution experience
- Customer Relationship Management (CRM) software experience – asset
- Excellent verbal and written communication skills
- Demonstration of responsibility and ownership – ability to see things through and manage tasks and projects to completion
- Ability to multitask and work well in a high-pressure, multiple-deadline environment
- Ability to work well with minimal supervision and many styles of leadership
- Proactive, highly organized, and extremely detail-oriented
- Proficiency with Microsoft Office, including Word, Excel, and Outlook
- Ability to exercise diplomacy and discretion and to handle information appropriately
Total Rewards
- Competitive salary, quarterly and annual bonuses based on individual and company goals
- 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
- Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application
Please submit a resume with a cover letter.
Closing date for applications: Friday, June 21st, 2024, at 9pm PST.