Job Description
It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the journey of work truly enjoyable and fulfilling!About You:You will oversee Quality Assurance programs, handle complaint management, and implement process improvement initiatives to enhance efficiency, quality, and customer satisfaction within MSH Americas. This role requires technical, analytical, and communication skills to foster cross-functional collaboration and drive continuous improvement. You will lead a team of Auditors, analyzing existing processes, identifying areas for improvement, and implementing changes aligned with MSH priorities and objectives.In this role, you’ll get to experience:Manage, coach, and develop the Quality Auditor team.Conduct process assessments to identify inefficiencies and opportunities for improvement.Analyze data to develop recommendations for process changes.Lead Quality Assurance and cross-functional teams in designing and implementing solutions to streamline workflows, reduce costs, and enhance customer experiences.Facilitate meetings, develop project plans, and ensure project milestones are met.Document new processes, procedures, and workflows to improve operations and performance.Collaborate with the training department to ensure sustained changes.Monitor and evaluate process improvement initiatives.Prioritize improvement opportunities based on impact and feasibility.Build and maintain relationships with management and stakeholders.Analyze customer feedback and identify improvement opportunities.Work closely with Business Excellence teams to improve quality and customer satisfaction.Identify initiatives to boost digital adoption rates and automation projects.Stay updated on industry trends and best practices related to Quality Assurance and process improvement.What you bring:Bachelor's degree in Business Administration, Engineering, or Operations.Minimum 5 years of experience in Quality Assurance and process improvement.Demonstrated ability to lead teams and drive change in complex environments.Lean Six Sigma Green or Black belt certified.Strong project management skills.Excellent communication, collaboration, and presentation skills.Ability to analyze complex data.Ability to manage conflicts with tact and diplomacy.Ability to drive workshops and collaborate efficiently with other Managers and leaders.What do you need to succeed?Strong communication, leadership, and conflict management skills.Strong analytical and problem-solving skills.Experience in digital transformation initiatives.Experience in the insurance industry.Bilingual in English and French.What’s in it for you:Hybrid work environmentExcellent health benefitsEmployee assistance programWellness accountRRSP matchingMinimum 3 weeks’ vacationGenerous allowances for sick and flex daysTuition reimbursement programOpportunities to learn new skills, grow, and move into different rolesA work environment that embraces diversity and promotes inclusivity.Supportive leadership prioritizes your success and cares about your well-being.A growth trajectory that is designed to expand both vertically and horizontally, providing you with opportunities to pursue your passions and acquire new skills.MSH is an Equal Opportunity EmployerMSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions.Removing obstacles to offer fair access to jobs is our top priority. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it as well as the rules of MSH International.