Job Description
About the Role:Fitzrovia is seeking to hire a Property Manager to join our team. The Property Manager is responsible for maintaining our communities to a create a best-in-class experience, ensuring high level of service at all times. The Property Manager is also responsible for building and motiving high performing teams to maximize the performance of the property.At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.Responsibilities:Ensuring the seamless operations of our community in a fast-paced environment, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.Deliver a 5-star living experience by way of exceptional customer service and constantly look for meaningful ways to enhance the resident living experience. Align with the building brand to enhance prospect and customer satisfaction to increase reputation, renewals, revenue, and profitability.Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs. Track and evaluate advertising and all client traffic and monitor online reviews to better understand and improve the customer experience.Maintain effective on-site staff through interviewing, hiring, and coaching team, as necessary. Hire optimal candidates with an eye for detail who pay critical attention to their roles.Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, concierge, maintenance, and management personnel, to maximize their engagement and minimize turnover.Instilling, maintaining, and modeling the Fitzrovia mission to be a best-in-class property management company.Manage and maintain all aspects of overall community budget, finances, property performance, and financial metricsWork with leasing staff to ensure that leasing and marketing goals are being metAudit residents’ files in accordance with company’s standardsMaintain positive relations with all community vendors, prospects, residents, and team membersPerform any other related duties as required or assignedSupervisory Responsibilities:Oversee all staff operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.Supervise day-to-day operations of entire on-site team, ensuring that all Fitzrovia policies and procedures are being followedWork with leasing staff to ensure that leasing/marketing goals are being metDetermine leasing opportunities of leasing staff and work on goal setting, improving the performance of each staff memberQualifications and Experiences:High school diploma or equivalent required, post-secondary or bachelor’s degree preferred3-5 years of property management experience required2-3 years financial experience writing and maintaining budgetsExperience in supervisory role, leading and developing teamsSuperior communication and customer service skillsAbility to handle multiple priorities and wear many hatsCalm and even-keeled demeanorSelf-motivated, curious, responsive, and result drivenComputer literate, including Microsoft Office SuiteProficient in Yardi property management software preferredGeneral office, bookkeeping, and sales skillsWhy Fitzrovia:Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service.Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management.We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca.Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.