Job Description
Bloom Recruitment is in search of a Property Management Administrator with commercial + residential property management experience to join our client's team immediately. This opportunity is based in Surrey, BC with a fully on site requirement.Role: Property Management Administrator – Commercial & Residential Properties Location: Guildford Area - Surrey, BCIndustry: Property + Strata Management Profile:Administrative Support, Executive Management Support, Front Office Operations, Customer Service, Records management, Database Management, MS Office.Responsibilities: Assist Property Management with the day-to-day operations and tenant relations through the coordination of tenant requests and administration of maintenance services.Answer and route phone calls from tenants and vendors to the appropriate contact within Property Management and/or dispatch personnel based on immediate needs.Provide tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information.Provide high quality of customer service,Update and maintain current daily and emergency tenant contact lists and tenant information manuals.Provide support to Property Managers by producing, modifying and /or distributing various forms, spreadsheets, manuals, information packages, and miscellaneous type-written information.Process correspondence for tenants, contractors and other third parties for Property Management staff.Maintain and update insurance certificate files for all contractors performing work at the properties.Assist with the scheduling of contractor work and coordinate with tenants.Contribute toward overall office operational needs by helping to provide phone coverage, ordering supplies.Maintain and update as necessary all tenant contact information, after hour accessMaintain reported Risk Management Policies and Incidents immediately upon occurrence and emergency contact information as well as a master tenant contact e-mail address listing.Handle miscellaneous assignments as requested by management.Maintained a highly organized filing system for leases, tenants, insurance certificates, vendors, buildings, drawings, contracts and POs.Assisted property manager as needed on special projects.Assist with the coordination of rent/lease collections.Tenant Services: Assist and administer lease agreements.Dispatch tenant work orders; Maintain tenant work order e-mail.Handle tenant, vendor, and prospective tenant walk-ins.Assist with tenant and vendor related interface as needed.Assist Property Manager with tenant relations as requiredRequired Experience:2-3 years administrative experience in a commercial leasing office environmentKnowledge of office and accounting proceduresFamiliarity with facilities operations & Residential tenanciesExcellent customer serviceStrong ability to work independently; Ability to research and problem solveDemonstrated knowledge of phone and email procedures and etiquetteAbility to prioritize and meet deadlines.Strong attention to detailAbility to create forms from scratchVery organizedKnowledge and understanding of filing with Land titlesUnderstanding of Strata Form B’s F’s and I’s.AdobeTyping at 30 words per minuteExcellent Microsoft Excel + Word skills