Job Description
Who We AreServiceMaster of Central & Northern Okanagan provides emergency response, restoration, and construction services to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold, and other hazards. Our people are the core of our business, and we are looking for someone who is people centered at heart and enjoys variety in their day to day.At ServiceMaster we like to have fun and laughter is often heard in the air. We carry that positive attitude with us even as we are running out the door to assist people 24/7 with emergency losses at their homes and businesses (such as fires and floods). We believe success is achieved by putting our 3 Core Values into practice:Can Do AttitudeGet It Done RightWin as a TeamWhat We OfferCompetitive WagesExcellent Health and Dental Benefit PlanRRSP and Profit-Sharing ProgramCareer Advancement OpportunitiesTuition ReimbursementCasual Dress CodeOn-Site ParkingEmployee Referral ProgramThe Project Manager is responsible for developing key working relationships with Adjusters and Insurance Companies. The Project Manager is responsible for determining the scope of work for the project, working in conjunction with the Homeowner, Adjuster, or Insurance Company. The Project Manager ensures the work is completed on time and to the highest quality, focusing on the scope and estimate of work to bring the property back to pre-loss state.What You Will DoInitiate initial customer contactEducate client on process, timing and expectations of emergency and repair phasePrepare accurate quotes and estimates, confirming target margins are metEnsure project requirements are being fulfilled and deadlines/milestones are achievedEnsure adherence to Emergency Phase timelines as per established ServiceMaster standard operating proceduresDeliver exceptional customer service to all stakeholders: i.e Adjusters, Property Managers, Homeowners & Insurance RepresentativesFocus on marketing to develop new leads and relationships with Adjusters and Property ManagersDevelop network of business relationships within the Central & Northern Okanagan region with an eye to growing the ServiceMaster brand and generating new businessWhat You HaveUniversity or College Diploma in construction management preferred ORFormal training in a related fieldMinimum 5 years experience in the Restoration or Construction industry preferredWater Remediation Technician (WRT) certification is an assetFire and Smoke Restoration Technician (FSRT) certification is an assetDetailed understanding of reconstruction processKnowledge of building codes regulating construction tradeStrong interpersonal and communication skills, both written and oralExcellent leadership and entrepreneurial skillsSkilled at managing multiple projects, opportunity analysis and decision making