Job Description
Reporting to the Director of Business Development, the Project Manager will be responsible for managing all aspects of the project including obtaining quotes from sub- trades, budgets, final repair estimates, obtaining building permits, construction schedules and emergency management. The PM will work with in-house technicians and external sub-trades to ensure project restoration is executed in a timely and efficient manner while maintaining integrity of estimate and Client Service Level Agreements. Estimates will be coordinated through the designated Estimator. The PM will work closely with the organization to ensure feasibility and costing of projects are within company targets. DUTIES & RESPONSIBILITIESAttending various sites and prepare detailed scopes and estimates for insurance & non-insurance jobs receivedRespond immediately to emergency insurance and non-insurance claims for losses and determine the cause of lossesConduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level AgreementConfirm deductibles with the client and obtain payment prior to starting repairsManage all components of projects while ensuring customer satisfaction through a timely restoration processesMonitor and coordinate project activities with the insured individuals, clients, sub-trades and other consultantsCoordinate the daily activities of all project staff, construction trades and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross marginAssist in the resolution of change requests, unforeseen incidents/additional work and/or other issuesOngoing monitoring of progress and costs on jobs, and provide regular progress reporting to clientsReview construction plans for compliance with all applicable codes, permit issuance and permit fees, regulations and ordinances that govern certain bodies of work, ie. plumbing, mechanical, electrical, structural, etc.Perform periodic site inspections of projects both prior to, during, and upon completion of restoration to determine compliance with approved estimatesCoordinate the permit process by reviewing permit applications, and received permits for accuracyPrepare and maintain timely and accurate documentation, reports and other materialsTrack and review sub-trade quotes, estimates, changes and requests for paymentEstablish effective onsite communications and progress reporting processes with sub-trades and clientsEnsure all compliance tasks are completed as required and all job files are completed accordingly.Proactive in response(s) to all insured individuals/client inquiries, concerns or complaints and resolve any issues as soon as possibleParticipate in ‘on-call’ rotationsAttend industry events as requiredEnsure compliance with health and safety and reporting requirementsMaintain professional conduct and appearance in all client facing activitiesEnsure high standards of workmanship and efficiencyEstablish positive rapport with clients when possibleProvide an exceptional level of service that exceeds the expectation of the clientConduct all work in accordance with company safety policiesAdherence to all company workplace policiesAttend courses and seminars as required by managementObtain certifications as required by managementPerform other duties as may be requiredEducational RequirementsHigh School DiplomaIICRC Certification The majority of time will be split between site and office environments. The position can occasionally expect to handle tools and heavy equipment. Working outside of normal hours might be occasionally required to deal with emergencies and/or work on-call shifts. Job Types: Full-time, Permanent Extended Health BenefitsLife insuranceCompany Vehicle Schedule: · Monday to Friday Experience: · Project management: 3 years (preferred) xactimate: 3 years (preferred) License/Certification: · Class G Drivers License (required) IICRC Certification (required) Flexible Language Requirement: French not required Required: Must be willing to submit personal information for a criminal background check By joining ServiceMaster Restore, youll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.Let Us Text You!Texting increases your chance for an interview. Texts for this job only. Opt-out anytime. We serve our customers by providing exceptional customer experiences that exceed their expectations We Care We care deeply about the health, safety and wellbeing of our customers, associates and communities We Deliver We deliver on our commitments to our customers and employees