Job Description
Description Be a part of a transformational journey with innovative talent and leading-edge technologies. About TELUS Health: TELUS Health is dedicated to empowering every person to live their healthiest life. Guided by our vision, we leverage leading-edge technology and focus on individual uniqueness to shape the future of health. Our team members across the country are united in their commitment to continuous innovation, making healthcare more accessible and delivering improved health experiences for everyone. TELUS Health - Care Centres: Our connected network of Care Centre clinics offers best-in-class medical services, providing both in-person and virtual care across a broad range of disciplines. Our renowned healthcare professionals utilize TELUS Health’s innovative digital health technology to deliver: Highly personalized care Enhanced patient experiences Easy access to a wide range of services, including preventive health, wellness, primary care, mental health, and occupational health Position Overview: As a Project Manager, you will act as a service designer, responsible for the development and implementation of innovative services that meet the needs of our clients and enhance their overall experience. This position focuses on services delivered through our network of Care Centre clinics. You will work with healthcare professionals, radiologists, and technical teams to create user-centered service solutions, improving efficiency and quality. Key responsibilities include conducting user research, mapping patient journeys, and designing service blueprints that address pain points and meet regulatory standards. The ideal candidate will have a deep understanding of diagnostic imaging technologies, strong problem-solving skills, and a passion for enhancing healthcare delivery. Your expertise in navigating the regulatory landscape, combined with your tenacity, innovation, and flawless execution, will ensure successful service launches. We are looking for well-rounded individuals who think big but are equally happy to roll up their sleeves to get the job done. Service Development: Lead the development and enhancement of the service, from conceptualization to launch. Including design, change management, implementation, and a differentiated strategy related to pricing, bundling, positioning, lifecycle, placement, promotion, partnerships, and service guidelines Project Management: Lead and coordinate complex diagnostic programs, facilitating collaboration across diverse teams to achieve project goals. Supervise the implementation of diagnostic services, ensuring smooth integration and efficient operation within our centers. Stakeholder Collaboration: Collaborate with various stakeholders, understand business needs, and navigate through diverse domains of applications, infrastructure, privacy, and security Strategic Partnerships: Establish, secure, and nurture strategic partnerships with key stakeholders and emerging players in the healthcare and wellness industry, including start-ups, research institutions, and technology providers Market and Financial Performance: Manage the market and financial performance of existing and/or new products, including revenue, operating profit, free cash flow, net present value, internal rate of return, discounted payback, and return on investment, with accountability for P&L Market Research: Use primary and secondary market research and competitive landscape research to recommend solutions to better support and/or reposition existing or new product offerings Team Culture: Inspire and motivate peers to drive high performance, teamwork, and timely recognition Communication: Facilitate discussions across teams, including with executives, and foster an environment of idea and knowledge sharing. Create reporting, communication and procedures related to your projects including: project status, project governance, change, risk and escalation management, etc Qualifications 3-5 years of relevant experience in healthcare or private clinic environments, with a focus on diagnostic imaging and testing Expert project management skills with experience leading cross-functional teams and managing multiple projects simultaneously Analytical mindset with the ability to interpret data and market research to drive product decisions Innate curiosity and a strong drive to explore the unknown Team player: Proven relationship-building skills, including the ability to lead multi-disciplinary, cross-functional teams, collaborate with stakeholders at all levels and thrive in a remote setting Excellent communication skills with the ability to articulate complex ideas and collaborate effectively with diverse stakeholders Passion for improving healthcare delivery through technology and innovation Bachelor’s degree or post-secondary diploma, or equivalent education and/or program management experience is required/preferred Great to Haves: MBA PMP designation, Lean Six Sigma Black Belt, or equivalent designations. Bilingual English/French considered an asset Join TELUS Health to make a difference in the future of healthcare with your expertise and passion! By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.