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Job Description
Description
- Conduct network assessments following assessment framework.
- Analyze customer needs and engineer solutions to meet those needs within Cooperative Systems technology standards.
- Design, coordinate, and implement simple and complex projects.
- Scope hardware and software specifications to meet customer requirements.
- Determine project labor estimates.
- Ensure projects are delivered successfully, on-time, and within budget.
- Lead and complete onboarding projects for new customers or new service delivery to existing customers.
- Ensure successful knowledge transfer of projects and environments to technical team to ensure efficient ongoing support.
Other Tasks:
- Occasionally serve as an escalation point for solving complex technical problems and issues.
- Perform administrative duties including but not limited to logging hours, maintaining customer documentation, and using company-approved data entry system.
- Communicate with customers as required: keeping them informed of project progress, impending changes or agreed outages.
- Draft and maintain documentation of technical processes for internal and external use.
- Serve as Technical Mentor to other team members.
- Exercises independent judgment in the interest of the company as a substantial part of the work day.
- Obtain company assigned training and certifications to further goals of self and the company.
- Provide ideas/insights as to new products or services that the company can offer its clients.
- Perform after hours customer support and project delivery as required.
- Meet (at a minimum) company Service Level Agreements.
- Perform other duties as assigned.
Education and experience
- Advanced knowledge of network and server environments including (but not limited to) Server Operating Systems, Virtualization Technology, E-Mail platforms, Cloud Services, Networking and Security.
- Expert knowledge of Office 365 (Teams, Exchange Online, AzureAD, SharePoint Online, OneDrive, etc.). Previous migration experience preferred.
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP.
- Understanding of network topologies, IP routing, switching, VLANs, 802.1X / RADIUS, VPN, WiFi, etc.
- Associates Degree or equivalent combination of related education and experience.
- Minimum of 5 years’ experience in IT consulting / managed services.
Personal skills/attributes
- Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way.
- Take ownership and follow-through on responsibilities.
- Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
- Ability to manage time and multiple tasks/priorities.
- Ability to learn new procedures and concepts and apply them quickly and effectively.
- Strong alignment with Cooperative Systems’ core values. (Personable, Adaptable, Accountable, Dedicated to Success)
- Attention to detail, clear and concise writing skills.
- Cooperation, trust and teamwork skills.
- Effectively use internal and external support resources and options.
- Self-motivated with the ability to work in a fast moving environment.
- Ability to lift up to 50 pounds.