Job Description
Overview️ Join Our Team as a Production Print Field Service Technician!️Are you passionate about providing top-notch technical support and problem-solving within the production print environment? Were searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, wed love to hear from you!ResponsibilitiesPerform on-site maintenance and repairs for production print equipment.Diagnose and resolve technical issues promptly to minimize production downtime.Conduct regular inspections and implement preventive maintenance procedures.Install, configure, and calibrate production print machinery for optimal performance.Collaborate closely with clients, delivering outstanding customer service and support.On-site service of MFPsMaintain parts and call management as well as accurate records to achieve KPI targetsResponsible to learn new technologies, maintain accurate records and assist other team members as required10% - Lead referrals, assists with customer assessments and solution design90% - break-fix and customer supportSeeks opportunities to improve territory parts budget and inventory controlPerform other relevant duties as assigned by managementQualificationsDemonstrated experience in servicing and repairing production print machinery.Proficient in mechanical and electrical troubleshooting within a production print environment.Familiarity with a variety of production print technologies and systems.Exceptional communication skills and a strong customer service orientation.Ability to work independently and adapt to diverse client environmentsNetwork Skills:Install and troubleshooting of basic printing and scanning solutions.Microsoft OS peer to peer and client side of server environmentsFamiliar with printing from common business appsSolutions Knowledge: Basic understanding of solutions portfolioProduct Knowledge: Excellent working knowledge and certification of production systemsColor Skills: Working knowledge of calibration, and RIP configurationsCommunication Skills: Excellent verbal and written and interpersonalMentoring and Instruction: 10% - based on technical expertisePre/Post Consulting Ability: ModerateWorking directions: Requires limited assistance for more difficult problemsMust be positive, outgoing, self-motivated and committed to building and maintaining strong customer relationsTravelling within Canada. Candidate must provide & maintain valid travel documents at ownexpenseOwn vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standingStandby and afterhours work may be requiredTraining may require afterhours travel and stay overs including weekendsPerform other relevant duties as assigned by managementWhy Join Us?Opportunity to work with cutting-edge production print technology.Competitive compensation and comprehensive benefits package.Supportive and collaborative team environment.Continuous learning and growth opportunities.Contribute to the success of an industry leader.If youre ready to elevate your expertise in the dynamic world of production print technology, we encourage you to apply today! Become an integral part of our team, driving excellence and innovation in the production print field.#KMAbout UsAbout Konica Minolta CanadaKonica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through theIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for itsproducts and services. This includes, but is not limited to being included on CRN’s MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys and presented with Keypoint Intelligence’s BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for itsbizhub i-Series.Sustainabilityalso continues to be a key driver for the company. As such, Konica Minolta Inc. has spent six years on theGlobal 100 Most Sustainable Corporations in the Worldlist. For more information, please visitKonica Minolta onlineand follow its accounts onLinkedIn,YouTube,Facebook,Twitter (@KonicaMinoltaCA), andInstagram!Au sujet de Konica Minolta CanadaKonica Minolta a entamé son parcours il y a 150ans, avec la volonté de voir et de faire les choses autrement. Elle innove pour le bien de la société et du monde entier. Et c’est toujours cet objectif qui l’anime, hier et aujourd’hui. Solutions d’affaires Konica Minolta (Canada) Ltée transforme et révolutionne les bureaux pour créer une véritable connectivité grâce aux solutions pour unmilieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. Par ses efforts soutenus, l’entreprise a la chance d’être continuellement reconnue pour la qualité de ses produits et services. Par exemple, elle a figuré de nombreuses fois au palmarès CRN des 500fournisseurs de services gérés; a été finaliste dans la catégorie des logiciels de TI aux World Technology Awards; a été reconnue par Brand Keys comme lamarque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions; et a reçu les prix BLI «A3 Line of the Year»2021 et «Most Colour Consistent A3 Brand»2021-2023 de Keypoint Intelligence pour sa gammebizhub i-Series.Ladurabilitéreste un moteur important de l’entreprise. C’est pourquoi Konica Minolta Inc. figure pour une sixième année aupalmarèsdes 100sociétés les plus durables au monde. Pour en savoir plus, rendez-vous sur lesite de Konica Minoltaet suivez l’entreprise surLinkedIn,YouTube,Facebook,Twitter (@KonicaMinoltaCA), etInstagram!EOE StatementKonica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur dopportunité égale.