Job Description
Overview
Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.
Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.
Are you someone who thrives in a fast-paced environment, juggles multiple tasks and priorities with ease, and has a keen eye for detail? If you’re a self-starter who enjoys problem solving, delivering excellent client service, and coming up with innovative solutions, then we have an exciting opportunity for you join our dynamic team as a Product Specialist! Reporting to the Senior Manager, Osler Dash, the Product Specialist works collaboratively with internal and external stakeholders to support the product strategy, sales & marketing, and day-to-day operations for the Firm’s first-to-market franchise disclosure and contracting automation solution known as Osler Dash.
Major Responsibilities
- Coding and maintaining coded customer templates in contract automation software, Contract Express
- Creating and maintaining customer extranet sites in HighQ
- Considering customer feedback and translating feedback into requirements that are submitted to vendors
- Coordinating with vendors to manage new feature requests and resolve technical issues
- Continuous research and awareness of legal technology solutions, scheduling and taking part in demos and participating in evaluation against product requirements
- Leading discrete projects as assigned that support the strategy and day-to-day operations of the product
- Advising on best practices and developing process improvement recommendations
- Maintaining product documentation and tracking tools such as product roadmap, customer/vendor feature request logs, vendor update log, sales pipeline, checklists and process diagrams
- Supporting customer and vendor billing processes and tracking
- Traveling to and attending industry-related conferences, conventions and tradeshows to promote Osler Dash
- Supporting business development strategy by regularly performing market research surrounding franchised brands and using that information to inform market analyses and prioritization of sales pipeline
Position Requirements
Education and Experience
This position requires a university degree or college diploma in an Information Technology or Business discipline, plus a minimum of 3-4 years of relevant experience, ideally gained in professional services or a law firm. An equivalent combination of education, training and experience will be considered.
Knowledge and Skills
- Experience with project management or agile considered an asset
- A CAPM designation or certification in Lean Six Sigma is considered an asset
- Strong organizational skills and attention to detail with the ability to multi-task and prioritize
- Strong verbal communication and active listening skills
- Exceptional customer service orientation with a friendly, professional manner
- Self-starter who can work independently
- Time management skills in order to work efficiently
- Analytical thinker who can troubleshoot issues and think outside the box when considering potential solutions
- Strong work ethic and collaborative work approach
- Ability to translate technical requirements into user-friendly descriptions
Hybrid Work Arrangement
We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.
Accessibility and Accommodation
We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.
Background and Reference Checks
Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.
If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.
No agencies or phone calls/emails please.