Job Description
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Sun Life’s Wealth and Insurance Client Solution Centre (WICA) strives to deepen relationships with members, helping them to become Clients for Life. WICA supports the needs of transitioning all Sun Life Clients by determining the right wealth and insurance solutions through all stages of life. WICA also builds relationships with clients and cultivates client satisfaction and loyalty by pro-actively engaging with them.
As the Product Owner, you will focus on building relationships and collaborating with stakeholders and business partners to determine the high impact work to be prioritized. By aligning work with Outcomes (OKR), you will support strategy and additional data-based decision-making. The Product Owner will also guide and motivate the delivery team by ensuring the appropriate goals and success criteria are communicated, oversee product delivery, and ensure alignment with the roadmap.
What will you do?
Lead the data-analytics intake process and ensure the outcomes and success criteria from Business partners are clear, understood and communicated with the delivery teams (Business Intelligence, Analytical Research, Data Science)
Ability to articulate benefits and desired outcomes for Data-Analytics related initiatives
Prioritize, manage, and explain backlog ensuring that workload is aligned with OKRs and intended outcomes
Manage the delivery of Work in Progress (WIP) so that we maintain consistency and balance
Be the foundation of the agile team, focusing on high value work to help drive data-based decision making and strategy
Lead the team through agile ceremonies including demonstrations, refinement, and review
Act as the voice of the client in the definition of product, own all outcomes and incorporate feedback from business partners and research
Act as an advocate for the business and client experience by owning issues and outcomes as they move the roadmap forward to completion
What do you need?
Strong knowledge and demonstrated experience in Business Intelligence and Analytics is required with an understanding of financial services (i.e., wealth and insurance), including Group Benefits, Individual Insurance and Investments and Group Retirement Services businesses
Demonstrated knowledge of agile methodologies and experience in leading an agile delivery team (Kanban and SAFe in particular)
Skilled in change management (e.g. ADKAR) and experienced in Design Thinking methodologies
Strong collaboration skills and working with Cross-Business Unit partners to ensure roadmap alignment and delivery of desired capabilities
Strong stakeholder management, influencing and negotiation skills with a proven track record of fostering a culture of trust, transparency, and collaboration
Great written and verbal communications skills
Excellent problem-solving skills to analyze options, understand compromises and decide on the best approach
Analytical skills to develop or leverage reporting tools to measure performance of capabilities delivered
Inquisitive and constant learning mind-set
- You must be eligible for the enhanced reliability clearance
What will be nice to have?
Knowledge of Tableau and Salesforce.com is an asset
Knowledge of AWS is an asset
What’s in it for you?
Great Place to Work award for Best Workplaces for #HybridWork - 2022
Named “Best Places to Work” by Glassdoor - 2021
Canada Award for Excellence for Mental Health at Work - 2021
Be part of our continuous improvement journey in developing the next greatest digital enterprise experience
Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com .
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
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