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Job Description
Salary :
Activity area :
Post category :
Province : Quebec
Region : Montreal, Montreal and surroundings
The Product & Client Specialist is responsible for day-to-day support and communications with the clients. In conjunction with the Brand Manager, they act as the point person for day-to-day concerns, issue resolution and handle their client’s product development needs, such as sample requests, quotes, pricing and graphic design. They analyze reports and maintain strong knowledge of their client’s business and needs, both future and present.
Main Responsibilities :
- Provide support to the Brand Manager and Business Development Rep in servicing both potential and current clients.
- Ensure the success of fast and professional product development projects in collaboration with Graphic Design, the Hong Kong office, suppliers and the client. This includes artwork follow-up, artwork approval, sample and quote requests and item setup in Accent’s website.
- Handle all other client-related administrative processes such as inventory management, order status, contract management and special requests.
- Prepare and analyze reports to gain better insights into the needs and trends of their client base.
- Maintain client data in the CRM, ensuring all information is up to date.
- Complete file handover to customer service, ensuring all data in the system is up-to-date and accurate.
- Communicate regularly with their client base, respond to questions in a prompt and professional manner and coordinate internally to complete requests.
- Work to build long-term relationships with clients and continue to grow the accounts.
- Propose and implement improvements to current processes and tools to increase efficiency and client service.
- Stay up to date on new types of products and trends to propose new products to clients, demonstrate product savoir-faire and grow their business.
- Work collaboratively with various internal teams to ensure 100% customer satisfaction, client retention and repeat business.
- Perform other related tasks and participate in special projects, as needed.
Skills and qualifications :
- A minimum of three (3) years of experience in B2B Account Management and/or Product Development in the garment, consumer products or retail industry.
- A DEC or bachelor’s degree in fashion, business administration or another related field.
- Strong communication skills in English and spoken ability in French, to service the entire Canadian market.
- Good knowledge of Word, Excel, Outlook and CRM software such as SalesForce.
- Ability to thoroughly understand the needs of clients to prioritize and address them in a timely manner.
- Must have a positive attitude, professionalism, and ability to develop and maintain good relationships with internal/external customers, even under stressful conditions.
- Must have initiative for proactive problem solving, always looking for improvements.
- Must have good listening and organizational skills, attention to detail and the ability to multitask.
- Must be flexible and work well in an entrepreneurial environment and as part of a team.
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