Job Description
Select how often (in days) to receive an alert: Product Care Specialist (Mobile Klinik) Royal City Centre Location: New Westminster, BC, CA, V3L 3C2 Jobs by Category: Retail Job Function: Retail Status: Full Time Schedule: Regular DescriptionWhat does it mean to join Mobile Klinik powered by TELUS?Our goal is to provide Canadians with an excellent experienceWe are passionate about people - our customers, our communities, and our teamWe work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and smallWhat’s in it for you?Discounts on the coolest & newest wireless technology here at TELUSTeam Member-led Resource Groups (TRG) support team members who identify as women, Indigenous, individuals of varying abilities, newcomers, Black and LGBTQ2+ or are an allyFlexible & customizable medical, vision and dental benefits that include massage therapy and $5000 for mental health supportMaternity and parental leave top‑ups, fertility treatment coverage, and gender affirmation coverageWe provide paid training to ensure your successAnd so much moreResponsibilitiesActively engage with customers to promote, sell and activate Certified Pre Owned devices (CPOs) accessories, and related productsTest, diagnose, troubleshoot, and repair smartphones and tabletsProvide repair and replacement estimates for the customerCommunicate with the customer to explain technical issues in an easy to understand, helpful mannerProvide excellent customer service by assisting customers in selecting the right phone or accessories based on their needs and preferencesAddress customer inquiries, resolve issues, and ensure a positive shopping experienceWorking hours and locationsOpportunity to work with all of our brandsWork a flexible schedule, which includes evenings and weekendsHours vary by location and time of yearShift coverage at nearby locationsWhat you can expect after you applyOur recruitment process consists of a multi-layered approach during which we are happy to provide accommodations as neededBase Hourly Pay: $17 - $21Bonus Pay: Monthly activations bonusNote that the actual Total Earnings Range includes the Base Rate plus any additional commissions earned from our uncapped compensation programs this year. Actual Base Rate may be above posted rate to align with provincial regulations.You will be successful if you are...A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.RetailWe want to be THE place to help Canadians to connect their lives with technology. We have the latest gadgets and digital services. Our stores are designed to be interactive. So now we are looking for enthusiastic, tech-savvy, interesting, and interested team members to join our retail team.Youre looking. Were hiring. Join the family.We are honoured to be recognizedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.