Job Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic, and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters, or Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE We love books and all things beautiful We are Canada’s Cultural Department Store Books are our heart and soul, and Great Books are JUST the Beginning… We play by the following rules: We exist to add joy to our customers’ lives each and every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way we’d treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate Job Description The Process Improvement Manager cultivates an environment that promotes authentic, best-in-class employee and customer experiences across our Brampton Campus and is guided by our culture and our mission of shipping joy and knowledge. The role of the Process Improvement Manager will support Indigo’s Supply Chain, leading continuous Improvements among Retail and Ecom distribution centers and developing frameworks, processes and structures that best support the Supply Chain's short and long-term goals and objectives. This individual will be responsible for developing and maintaining a comprehensive process mapping system and SOP creation while leveraging Lean concepts and Six Sigma methodologies to drive optimal results. Your role as a Manager is one of collaboration, innovation, inspiration, support, and coaching, and in doing so, you help to create and sustain a high-performing culture. KEY PERFORMANCE METRICS Sales revenue & Profit targets Employee Engagement score Completion of all project deliverables on scope and on time Budgeted CPU KEY ACCOUNTABILITIES Functional Lead the effort to leverage best practices and standardize processes and procedures across the DC Network to support customer expectations and business objectives. Driving consistency in both our Online and Retail facilities (Process, Goals, SOPs, and Results) Apply “out of the box” innovative approaches to resolving complex problems Facilitate various leadership to employee level meetings/workshops discussing problem statements, vision and scope, and current and future state processes. Supporting and influencing by overseeing adherence to Health & Safety policies & procedures Use influence and industry knowledge to identify new opportunities for process improvements. Knowledge and experience with root cause analysis methods and principles and implementing appropriate solutions. Understand the impact of changing external environmental factors (competitive, regulatory, technical, etc.) on Indigo. Stay current on industry innovation and best practices within Supply Chain Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo’s customers Stakeholder Management: Establish strong partnerships with business units to foster successful continuous improvement initiatives. Ability to travel to Home Office10% People Build trust with colleagues and business partners by demonstrating consistent communications and actions. Demonstrate a willingness to collaborate and find win-win solutions. Bring out the best in others, empower and constructively stretch talent Collaborate with others to drive flexible and iterative solutions quickly and easily Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage other functions to get input Communicate to all levels of the organization, including executive level Encourage others to freely share their point of view and be open to feedback Assist in coaching & mentoring associates in their Lean Thinking journey and help drive a culture of continuous improvement. Cultural Assist in coaching & mentoring associates in their Lean Thinking journey and help drive a culture of continuous improvement. Model Indigo’s beliefs and convey a positive image in everything you do Celebrate the diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes Embrace, champion and influence change through the organization SCOPE Reports to: Sr. Director, Distribution Centers Manager once Removed (MOR): Sr. Vice President, Supply Chain KEY RELATIONSHIPS Internal: All Departments within the Online & Retail Distribution Centre Supply Chain Team Planning Team Retail Partners IT External: Transportation Vendors 3PL Vendors Equipment Vendors Qualifications Work Experience / Education / Certifications University Degree (preferably in logistics /Supply chain / Business) or equivalent job experience Lean Six Sigma certification is preferred. 7 years experience in Supply Chain Competencies / Skills / Attributes Proven ability to lead teams, drive initiatives and implement change Strong ability to communicate and influence all levels of the organization Proficient in Microsoft Office (high-level Excel / Access knowledge) Excellent written and verbal communication skills Proficient in Data analysis Strong Analytical skills Knowledge of WMS is required Knowledge of SAP EWM is an asset Demonstrated problem-solving and organizational skills Ability to meet deadlines and work under pressure Ability to work independently and in a team environment Ability to multitask and prioritize work in a dynamic work environment The position requires a well-organized individual with high energy, practical communication skills and, of course, a passion for this business and the principle upon which it is built Available to work a flexible schedule to support various shifts Additional information At Indigo, we are committed to our communities, customers, and each other; together, we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer that highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2 and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please get in touch with Human Resources at Support-HRindigo.ca if you require accommodation at any time during the recruitment process.