Job Description
JOB SUMMARY The Guest services agent will be responsible, amongst other things, for the following: Receive and process individual reservations (telephone, online, travel agents), respond to emails addressed to booking, be the primary contact with travel agencies (commission checks prints, follow-up with accounting). Meeting all customer expectations and performing various administrative tasks. Process check-ins and check-outs, register transactions and meet all customer expectations. WHAT WE OFFER A percentage of the group insurance is paid by the employer for full time employees Promotional rate to discover Germain Hôtels properties through Canada Opportunities to develop your career within a growing company across Canada Access to the hotel gym Employee referral program Employee Assistance Program for team member and their family YOUR ROLE Welcome and register guests Verify and detail the day’s arrivals, follow up with reservation confirmations, follow up with different reservations booking channels Keep track of arrivals, departures, in-house, daily activities and follow up accordingly All other related guest service responsibilities Ensure the reception area is clean and maintain supplies needed YOUR PROFILE Diploma in Hospitality Management an asset Bilingualism an asset Good computer knowledge - Knowledge of PMS Opera an asset Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting Able and enjoys working in a team environment as well as independently Able to organize, prioritize and, multitask Stand for several hours in a row