Job Description
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Serving Equipment Finance Decision Makers
Location: Remote
The Portfolio Manager is responsible managing a portfolio of commercial floorplan dealers and vendor partners across truck, trailer, construction, and specialty vehicle segments supporting the Inventory Finance portfolio of dealers located in Canada. The Portfolio Manager will consistently deliver exceptional service levels while concurrently ensuring robust portfolio control. The role is keenly focused on the areas of risk mitigation and collections, as well as acting as a front-facing representative of the company. The Portfolio Manager will lead coordination of the inventory inspection (floorplan audit) function and be the primary contact with the field auditors, including review and analysis of results and irregularities. The Portfolio Manager will spearhead the collection of all dealer accounts including principal, interest, curtailments, and maturities.
Essential Duties and Responsibilities:
- Provide exceptional customer service to dealer and manufacturer partners. Interface as necessary to resolve operational issues or concerns and provide support for various inquiries. Collaborate and effectively communicate with Mitsubishi staff members across USA and Canada as needed.
- Interact with dealers & manufacturers via phone and email to handle all aspects of account management and customer service.
- Act as the primary contact for the ongoing inventory inspection process performed by a given audit provider. Lead reconciliation of inspection results with dealers, identify areas of concern, and ensure the Wholesale system accurately reflects collateral status and that collection notes are up to date. Communicate with audit providers as necessary to address special requests and service-related concerns.
- Lead collection activity and portfolio management with consistent operational cadence. Initiate contact with delinquent dealers with appropriate frequency to resolve issues and secure payments. Identify and escalate problematic situations as they arise, communicating frequently with the Funding & Operations Manager and the Risk Department.
- Leverage the Wholesale system to fully document all dealer related activities, conversations, and correspondence in a timely manner.
- Obtain and forward all necessary documents for requests to modify curtailments and maturities to the Credit team.
- Collaborate closely with the Funding & Operations Manager to meet or exceed monthly portfolio KPI’s. including, Total SAU (1.75% or less), Aged SAU/30+ days (1.00% or less), Current Interest Collections (95% or higher), Past Due Curtailments (2% or less). This high level of communication will serve to proactively mitigate risk while identifying potential problems and to communicate regularly regarding portfolio control issues and non-performing dealers.
- Coordinate with Funding & Operations Manager on escalated and sensitive collection activity including demand and default notices, repossessions, and commencement of legal action if necessary.
- Participate in company training as required and assist with training new members of the Inventory Finance team.
- Serve as Lead contact on key Vendor / Portfolio program relationships.
- Prepare designated reports on managed program and portfolio relationships.
- Contribute to the creation of policy and procedures for the IF teams in the US and Canada.
- Play an active role in streamlining and maximizing processes efficiencies, automating routine processes wherever possible.
- Assist / back-up Manager on Portfolio Management duties as needed.
- Perform other job duties as required.
- Bachelor’s degree or equivalent experience required.
- Minimum 3-5 years of Commercial Dealer Collection or Portfolio Management experience in Inventory Finance (floorplan).
- Experience reconciling Audit / Floorchecks and completing rental verifications with dealers and rental houses.
- The construction, material handling and other industries a plus.
- Bilingual in English and French a plus to manage dealer relationships across USA and all provinces in Canada.
- Knowledge of various floorplan operating systems, valuation guides, reporting tools and credit / financial statement analysis a plus.
- Must have excellent customer service skills, self-motivational skills, self-confidence, and a positive attitude.
by Equipment Finance Advisor Staff Writer
Solifi executives provide a closer look at how digitalization is positively impacting the wholesale finance sector.
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