Job Description
Our team reviews and enrols new employee applications and member reinstatement to Chambers of Commerce Group Insurance Plan® and ensures changes are processed in a timely manner. For many of our clients and their employees, this will be their first experience with Johnston Group and Chambers Plan, and our goal is to exceed their expectations of our industry-leading customer service.
As the successful candidate, you will receive and process new employee and reinstatement applications for Chambers Plan. In addition, you will follow up with Plan Administrators or Advisor offices for any missing information or to obtain additional information. You will also be responsible for identifying any applications that will require medical underwriting and will forward on to the Underwriting department for review. You will also assist the firms’ Plan Administrators in completing the online enrolment process, email employee certificate booklets, and answer the Advisor phone line.
Qualifications:
- Excellent communication skills (both verbal and written)
- Exceptional customer service skills and strong active listening skills
- High attention to detail, accuracy, and confidentiality
- Strong organizational, time management and multitasking skills
- Ability to effectively manage competing priorities
- Proficient using MS Office
- Ability to work independently or as part of a team
- Previous experience with group benefit plan administration and claims is considered an asset