Job Description
Under the supervision of the Personal Lines Manager, the main responsibilities of this position are to manage a VIP personal lines module in conjunction with a broker producer. The incumbent is also responsible for providing personalized customer service. In addition, he/she must ensure the necessary follow-up for each customer with professionalism, and provide after-sales service to his/her clientele.MAIN RESPONSIBILITIES1.establish relationships with customers or potential customers 2.provide customer advice, recommendations and solutions3.analyze risk 4.close the sale5.handle complaints6.provide service at renewal7.use computerized systems to document the customer's file (throughout the process) ProfileDESIRED SKILLS AND EXPERIENCETraining and experienceAEC or DEC in property and casualty insurance and financial servicesPersonal lines broker's license (AMF).Experience) in sales and/or customer service in personal-lines damage insurance;Specific knowledge and skillsKnowledge of personal property and casualty insurance;Knowledge of insurers Intact Prestige, CHUBB (asset)Knowledge of insurers' main systems (TAM, Gobrio, Unique, etc.); Knowledge of Office ( Word, PowerPoint, Excel, Outlook );Bilingualism essential (French and English).Translated with www.DeepL.com/Translator (free version)Personal skills and characteristicsAbility to organize work and manage prioritiesCustomer experience approachGood listening skillsInterpersonal skills/empathyProfessional rigorSolution-oriented, problem-solving approachAutonomyContractual informationwe offer :A stimulating and rewarding work environmentOpportunities for personal and professional developmentA multicultural environmentTelecommuting / hybridCommunity involvementAccess to competitive benefits (group insurance, sick days, vacation)Translated with www.DeepL.com/Translator (free version)