Job Description
Job Description The Operations Manager will play a key role in projects/continuous improvement initiatives that aid the success of the program. As an ambassador of the program, you will promote and contribute to the customer focused and collaborative work environment. Location: Lethbridge Alberta Shift/hours - 5 days a week – Monday to Friday, could include later hours or weekends Travel requirements - occasional travel, first month might travel a few days per week for training Physical requirements - ability to lift weight up to 10 kg (22 lbs.) Duties: Oversees all operations, ensuring effective management of labor, productivity, quality control, and safety measures as prescribed. Responsible for achieving operational cost targets and identifying opportunities for cost reduction or process improvement without compromising donor experience. Evaluates, plans, and ensures the allocation of trained, competent staff and adequate supplies/equipment for planned collection events. Manages the team effectively, including recruitment, coaching, attendance management, and disciplinary processes in accordance with the organization’s policies, local collective agreements, provincial legislation, and management principles. Collaborates with the business development manager to implement and support an exceptional donor experience program, enhancing donor recruitment, retention, and attendance frequency. Promotes continuous improvement and best practice standards, adhering to the organization’s quality management system standards and practices. Encourages collaboration and teamwork to facilitate open communication, effective planning, problem-solving, and the achievement of required outcomes, fostering a culture of one-team. Requirements: A university degree in Business Administration, Commerce, or a related discipline. At least 5 years of recent management/leadership experience in an operational role. Knowledge of supply chain management. Experience with Lean Manufacturing, Six Sigma, or Continuous Improvement is an asset, particularly in implementing lean strategies Strong leadership, motivational, and interpersonal skills. Experience as a media spokesperson is an asset. Ability to excel in a fast-paced, deadline-driven environment. Excellent skills in interpersonal communication, leadership, motivation, and team building. Proven ability to meet or exceed performance targets. Strong analytical, problem-solving, decision-making, and conflict resolution skills. Excellent communication and customer service skills. Close ties to the community and in-depth knowledge of the area are strong assets. Experience in program management and human resource management in a unionized environment is an asset.