Job Description
Benefits:Bonus based on performanceFlexible scheduleOpportunity for advancementPOSITION DESCRIPTION:The Operations Coordinator is responsible for maintaining the schedule for all clients and caregivers. This person is responsible for tracking, changing and refilling all vacation requests, call-offs, request for changes by the client, etc. and ensuring the database has been updated. This person will also maintain an ongoing recruiting effort to ensure that there are adequate numbers of caregivers for continued growth within the agency.QUALIFICATIONS:1. Compliance with ComForCare bonding criteria2. Eighteen years of age or older, with Canadian citizenship and/or equivalent employment eligibility authorization3. Demonstrated ability to effectively communicate and interact with clients, caregivers, office team members.4. High school diploma - Associate or Bachelors degree recommended5. Experience in administrative capacities, with experience relevant to scheduling, customer service and computer operation is an asset. Extensive experience in the home care field considered in lieu of other experience.6. Ability to perform multiple tasks under strict deadlinesROUTINE DUTIES:1. Maintain a consistent schedule for clients: a. Handle emergency call-offs b. Fill open shifts c. Accommodate client/family requests d. Accommodate caregiver schedules e. Update caregivers with new client information2. Brief caregivers on cases3. Answer phones with a friendly attitude, check e-mail and phone messages on a routine basis.4. Manage intake calls: a. Take incoming intake calls. b. Mail/email callers additional information. c. Manage intake calls utilizing Intake software. d. Perform follow-up calls. e. Set up sofa visit or nurse assessment.5. Manage overtime limit6. On call duties maybe assigned.7. Manage the company online operations management system: a. Maintain schedule. b. Enter notes in the system regarding updates on clients and caregivers.8. Caregiver Recruitment a. Perform interviews virtually, on the phone and in person. b. Administer appropriate tests using available learning systems. c. Schedule orientations and invite appropriate applicants.9. Administrate weekly orientations a. Ensure at least three new applicants attend orientation each week. b. Show appropriate videos. c. Review employee handbook. d. Answer all questions, ensuring caregivers understand policies and procedures. e. Assist caregivers in filling out necessary paperwork.10. Perform quality assurance calls to clients, caregivers and family members as outlined below.11. Schedule and perform supervisory visits12. Other duties as assigned.Initial training will be provided.TEMPORARY PART-TIME POSITION 0.5 FTEMaternity leave replacement until November 2024 approx. with a possibility of further extension.