Job Description
Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales and customer service career? Join our TEAM at Ace Handyman Services Central Florida! We are the service provider for Ace Hardware throughout Central Florida, and the national leader in the home improvement and home repair services industry As we continue to grow, we are looking for a highly organized and motivated candidates just like you to serve as Office Manager to ensure efficient and smooth daily operations.In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.This is a great opportunity for you to grow with us as we grow throughout Central Florida, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!We have offices in Lakeland and Brandon, and here is just some of what we have to offer:Competitive pay ranging from $15-$22 per hour (based on experience level)Health insuranceAflacVacationPerformance bonusesCell phone reimbursementCompany credit cardAdvancement and growth opportunitiesPlus more!Job ResponsibilitiesAs an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.Your specific duties in this role will include:Respond to job leads in a timely mannerCoordinating the schedule and material ordering for multiple craftsmen and projectsUtilizing our dispatching and schedule management softwareReturning customer calls as needed and following up with past customersEnsuring that all craftsmen follow our standardized service path and internal administrative processesPerforming paperwork and filing dutiesAssist in solving operational issues as they arise to ensure a smooth customer journeJob RequirementsWe are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.Specific qualifications for the role include:High school diploma or GED3-5 years of administrative assistant/scheduling experienceComfortable with salesAdaptive to technologyStrong customer service skillsExcellent office management skillsSolid typing skills; ten-key skills, a plusGreat multitasking and prioritization skillsExceptional communication skillsSales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plusQuickBooks Online or other accounting knowledge, a plusCustomer-facing experience, a plusCall center experience, a plusExperience in running an office with field based techs in the trades or a service environment, a plusBuild a fun and rewarding career with an industry leader!Apply now!