Job Description
NOC Network Operations Support SpecialistThe NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis.QualificationsEducation• 2 years technology diploma in a telecommunications or networking related program is required• Cisco Certified Network Associate (CCNA) required• Cisco Certified Network Professional (CCNP) an assetWork Experience• 2 to 4 years technical working experience is required• Experience working in the telecom industry is requiredSpecific Competencies• Must possess a high level of customer service skills.• Proven ability to work independently and meet aggressive deadlines.• Proficient in and experience with telecom grade Ethernet access networks.• Detailed working knowledge and experience with telecom grade TDM/SONET transport networks.• Detailed working knowledge and experience with telecom grade DWDM and CWDM networks.• Requires a detailed understanding of the delivery of telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated Internet Access (DIA).• Requires a detailed understanding of bridging/switching and most layer 2 protocols including Spanning Tree, 802.1Q, 802.1P, 8021AD and Transparent VLANs.• Working knowledge and experience with layer 2 bridging/switching, TCP/IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.• Working knowledge of MPLS and VPLS an asset.• Detailed understanding of provisioning processes in a service provider environment.• Experience working with and troubleshooting optical medical converter technology.• Working knowledge of Network Management systems using SNMP like HP Open View and Solarwinds.• Working knowledge of Incident management ticketing systems such as Cherwell or Remedy.• Must be customer focused and an effective communicatorKey Responsibilities• Performs functions relating to the administration, maintenance and support of the network and services provided to customers.• Provides direct and front line support to customers as required via telephone.• Provide technical and customer support functions in the Network Operations Center (NOC)• Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.• Input, update and verify various databases and programs related to the job functions.• Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.• Be safety and control conscious and aware of established control procedures, laws and regulations.• Other duties as assigned.Work Environment• NOC – Network Operations CenterSpecial Conditions• This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.• On-call rotation 24/7/365• This position works shift work.• Only bilingual (French/English) candidates will be considered for this role.This is permanent position located in Montreal, QC with a salary of $65,000.00 per annum.Shift BreakdownMorning shift 7:00AM to 3:30AMRegular shift 9:00AM to 5:30PMEvening shift 3:00PM to 11:30PM (Shift premium applies 5%)Overnight shift 11:00PM to 7:30AM (Shift premium applies 10%)