Job Description
SUMMARY Sells new and used vehicles at dealership gross profit, volume, and customer satisfaction standards.ESSENTIAL DUTIES (Includes the following. Other duties may be assigned.)Follows the brand sales DFC Auto Group, Inc. process.Utilizes dealership sales control and follow-up system.Exhibits high level of commitment to customer satisfaction.Knows and understands the laws (OMVIC) which govern retail auto sales.Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals with the Sales Manager.Attends product and sales training courses as requested by sales manager.Keeps abreast of new products, features, accessories, etc., and their benefits to customers.Knows and understands equity and values, and is able to explain depreciation to the customer with regard to trade-ins and lease returns.Knows and understands all manufacturer incentive programs and explains all applicable programs to the customer.Keeps abreast of all current finance options and explains their benefits to the customers.Ensures that the sales manager has an opportunity to meet each customer.Inputs complete sales orders and processes paperwork in accordance with established dealership policies.Prepares sold vehicles for customer delivery prior to customer arrival.Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty, and paperwork.Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department.Schedules first service appointment.Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction of the dealership.Maintains a prospect development system.Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.Attends sales' meetings.Maintains professional appearance.MARGINAL DUTIES (Includes the following. Other duties may be assigned.)Assists with any event programs requiring sales support when asked by the sales manager.Ensures brochure area is consistently maintained with the latest information.Reports lot damage, broken-down vehicles or vehicles in need of service as well as vehicles that needs more gas ensuring all vehicles are ready for a customer test drive at all times.QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION / EXPERIENCE High School Diploma or equivalentOTHER ATTRIBUTES Self-motivated and directed, up-beat and positive attitude, people orientated as well as excellent verbal communication skills.CERTIFICATES, LICENSES, REGISTRATIONS Ontario Driver’s License; OMVIC License#J-18808-Ljbffr