Job Description
Job Details Description Mortgage Default Specialist, Residential Services (12-month contract) Toronto, ON or Calgary, AB Salary: $45,000 - $55,000 CMLS Financial is looking for a Mortgage Default Specialist, Residential Services to join our growing team. Reporting to the Manager, Loss Mitigation, the Default Specialist is responsible to work directly with borrowers to mitigate mortgage, tax, and condominium arrears, and determine the best workout solutions within insurer guidelines, to cure default circumstances. The Mortgage Default Specialist will also manage the fire insurance claims process. This position requires you to work directly with the borrowers, management teams, and business partners (i.e., Retention, Default Lawyers) to mitigate loss. About the Role: Daily review of arrears and identify any trending activities Review all new information received from borrower and update internal systems as required Working directly with borrower in mitigating further arrears and determine best solutions within insurer guidelines. Seek approval from management and/or Insurer for anything over guidelines Inbound and Outbound calls to and from all borrowers and related parties to cure arrears Send appropriate notification regarding returned payments and/or arrears notification to borrowers Ensure responses to emails, faxes and voice messages are completed within SLA Work towards solutions which best reduce overall loss or potential losses Determine when a loan is not collectable and recommend legal action Set listing prices and shortfall sale exceptions within internal and insurer guidelines Liaison with solicitors and insurers during the legal process to ensure proper management of files Prepare and submit proof of claims for bankruptcy, work with trustees where applicable Prepare and submit claims to mortgage insurers in the required timeframe (including supplementary claims) Document calls through an IVR system, and record detailed notes in customer file Monthly provision reports for loans in legal action Monthly reporting to mortgage insurer regarding delinquencies Collaborate and partner with other departments to support daily operations Protect private and confidential information This role is for you if you have: 3+ years in residential mortgage default, administration, or call centre roles Post secondary degree or related work experience Proficiency in Excel, SharePoint, and other office applications Bilingual proficiency in French and English, both written and verbal is an asset Experience with IVR systems an asset Excellent customer service skills and problem-solving skills Excellent oral and written communication skills Effective communicator and collaborator Strong interpersonal relationship building and listening skills The ability to thrive in a team-oriented, fast-paced environment Strong organizational and time management skills, with the ability to manage multiple priorities Professionalism, judgment, and integrity in daily operations The ability to take initiative and can work independently High attention to detail Conflict Resolution skills Who are we? Established in 1974, CMLS Financial is the leading provider of capital solutions for commercial property owners, developers and real estate investors. We have over 50 years of experience, 30,000 clients, $35 billion in assets under administration, and offices coast to coast. Some of Canada's most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important mortgage services. What sets us apart is our customer forward approach. Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital solutions for all our clients needs. You will love working here Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Our employees can gain valuable industry exposure, lots of learning opportunities, and truly impact the business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it. Equal Opportunity Employer CMLS Financial is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process. We want to hear from you! If you are confident that you would be a strong asset to our team, submit both a cover letter and resume today! We thank all applicants for their time in applying, however we will only contact those selected for an interview. Consideration of applications will begin immediately and continue until the position is filled. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications