Job Description
Microsoft Dynamics 365 CE / CRM Consultant or Senior Consultant page is loadedMicrosoft Dynamics 365 CE / CRM Consultant or Senior ConsultantApplylocationsToronto - Bay StCalgary - 8th Ave SWEdmonton - 103 StHalifax - Mumford RdOttawa - Coventry Rdtime typeFull timeposted onPosted 2 Days Agojob requisition idJR2555Putting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters apeople-first culturewith a high priority on your personal and professional growth. Your Opportunity BDO Digital is looking for a full-time permanentDynamics CRM / D365 CE Consultant or Senior Consultantto join our Solution Operations team, with the ability to work from anywhere in Canada. As part of our fast-paced and growing Solution Operations Practice, you would be engaged as a Dynamics CRM/D365 Consultant. The primary focus of this role is to engage with our customers across their various needs spanning from user assistance & training to enhancements in their solution as their business continues to evolve. The role allows for a candidate to develop various aspects of their skill sets including analytical thinking & problem solving, customer engagement & service and innovative thinking to drive continuous improvements. As part of this role, you will engage with customers to understand their challenges or new requirements and in-take those needs from a business perspective all the way to delivering them to the live environment. The ability to understand & ramp-up on a solution, passion to learn & expand your product footprint and to prioritize would be keys to success in this role. Where applicable, the candidate may also be engaged in delivery projects therefore also providing valuable project-based experience for that candidate. Key Accountabilities and Responsibilities: Ownership and accountability for assigned customers’ requests i.e. taking their requests from intake to closureLeverage knowledge of Dynamics CRM to provide remote client support and consultation regarding technical issues via phone, remote system access and Microsoft Teams information sessionsTroubleshooting issues and reproducing the issues in BDO’s own environmentUtilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance/supportParticipate in other projects when neededCollaborate with other consultants if and where required to take your request or incident to closure.Efficiently troubleshoot and problem solve reported issues along with providing & executing an appropriate remediation planEngage client or project manager where applicable to seek assistance especially in the scenario of customer, budget, scope or timeline concernsCreate / update knowledge base entries, technical specifications or other related documentsExercise leadership through superior technical and domain knowledgeProactively find solutions and manage problemsProactively identify areas for improvement, seek solutions and make recommendationsRemain up to date on development technologies, both current and futureAbility to provide oversight to support activities, ensuring customer needs are met in a timely, professional fashionIdentify next steps, produce actions plans, KPIs and execute on those plans while holding the team accountable through measured performancePerform various other duties as requiredHow do we define success for your role? You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and CollaborationYou understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality workYou identify, recommend, and are focused on effective service delivery to your clientsYou share in an inclusive and engaging work environment that develops, retains & attracts talentYou actively participate in the adoption of digital tools and strategies to drive an innovative workplaceYou grow your expertise through learning and professional developmentYour experience and education Required 2+ years of experience supporting Dynamics CRM, preferably a newer version (Dynamics 365, 2015 and/or 2016)Experience and comfort level in working with customers remotely by phone and/or video conferenceProficiency with Microsoft Windows and Microsoft Office SuiteBeneficial Hands-on experience with the product integrations to Business Central or PowerApps is preferredExperience configuring and/or supporting Microsoft Dynamics CRM/D365 and/or its integration with other systemsMicrosoft Dynamics CRM certificationGeneral Excellent verbal and written communication and interpretive skills - communicating with clients and interpreting their needs will be a daily activityStrong troubleshooting and problem-solving skillsAbility to multi-task and strong attention to detail with excellent time management skillsHighly organized and able to work well under pressure both from clients and from team membersFlexible and adaptable to change - we implement change for diverse clients on a daily basisSelf-motivated - learning new skills without prompting is expectedPerform as a committed team player. The success on each project depends on the combined efforts of the implementation team.Self-motivated. Learning new skills without prompting is expected.Why BDO?Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2024 . This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. Our firm is committed to providing an environment where you can be successful in the following ways: We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.We support your achievement of personal goals outside of the office and making an impact on your community.Giving back adds up:Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.Total rewards that matter:We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.Everyone counts:We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us . Flexibility:All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role. Code of Conduct:Our Code of Conductsets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public. Ready to make your mark at BDO?Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists. To explore other opportunities at BDO, check out ourcareers page. #LI-MM1Similar Jobs (6)Consultant, Yardi Systems (Contractual Role)locations7 Locationstime typeFull timeposted onPosted 4 Days AgoSenior Cloud Engineer - Google Cloud Platform (GCP)locations6 Locationstime typeFull timeposted onPosted YesterdaySenior Cloud Infrastructure Engineerlocations7 Locationstime typeFull timeposted onPosted 30+ Days Ago When it comes to our people, we believe in helping then achieve their dreams, build their passions, and grow their competitive edge. From our expansive client base to growing talent pool, our people are the core of BDO. Our multi-award winning talent experience continues to make us proud. Our culture is open and collaborative. We foster inclusive ways to thinking and celebrate diversity among all contributors. We respect each other, do all things with integrity, and support our people to be their most authentic selves.#J-18808-Ljbffr