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Job Description
Position Vacancy
Job Title: Member Service Representative (MSR)
Job Status: Regular Part-Time – One (1) Vacancy
Primary Location: Limeridge Branch
Introduction
Do you have a passion for helping people? Are you a self-starter who has the ability to make sound decisions in a fast-paced environment? If so, a position as an MSR at Healthcare and Municipal Employees’ Credit Union (HMECU) could be the perfect fit for you.
Company
HMECU has been serving our healthcare, municipal, fire and police community for 89 years! We value dedication and a commitment to excellent service. Our team members are the heart of our Credit Union, and we are looking for individuals that share in our vision and purpose. We take pride in the service we provide to our members and are looking for an enthusiastic and passionate candidate to join our branch team.
Our Purpose
We care for the financial needs and wellbeing of our members so you can focus on what matters most.
Job Purpose & Summary
As an MSR you will play a crucial role in providing exceptional service on the front-line and assisting our members with their financial needs. Your ability to be a self-starter, a proactive approach and commitment to excellence will be key to your success. The MSR plays a critical role in achieving the goal of the organization by building strong and long-lasting member relations through providing members with exceptional services.
Skill Requirements
Required Experience:
- 1 year of cash-handling experience in a retail environment;
- 1 year of work experience in a financial services sales’ environment preferred;
- Strong technical and computer skills, including MS Office applications (Word, Excel, Outlook);
- Prior banking/credit union experience preferred;
- Must be bondable.
What you’d be doing:
- Responsible for opening and closing accounts, processing member’s bill payments, and setting up online banking services;
- Responsible for developing a working knowledge of products and services and making appropriate referrals to our Financial Service Representatives or Wealth team;
- Complete “Know Your Member” updates and validate information in our banking system;
- Build member relationships to better understand their needs while offering products/services to improve their financial well being;
- Offering appropriate solutions via phone, email, and in person while also communicating new products/services;
- Accurately complete member transactions, personalized cheque orders and review and correcting member banking errors accordingly;
Other Duties and Responsibilities as may be assigned
Please note: Healthcare and Municipal Employees Credit Union has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact HR so that arrangements can be made.
Job Type: Part - time
One (1) Part – time vacancy
Location: Limeridge Branch
Pay: $26.53 hourly (includes % in lieu of benefits and vacation)