Job Description
Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.
Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey,Momentum Financial Services Groupprovides solutions.
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Job Description
GENERAL FUNCTION
This role will support marketing functions across a wide range of channels, providing the incumbent an opportunity to work closely and learn from other marketers across digital, product and operations. This is a chance to support exciting new growth initiatives and be part of a growing organization that is moving fast to ensure we put the customer front and centre in all we do to support their financial journey. This role will be responsible to develop, govern, and iterate on the foundational processes to support the marketing team to be as efficient and successful as possible. This individual must be organized, proactive, driven, and inspire a spirit of continuous improvement in the broader team.
RESPONSIBILITIES
- Design, implement, support, maintain, and optimize Standard Operating Procedures (SOP’s) that outline foundational processes to support maximum efficiency for marketing executions. Ensure marketers understand and are compliant to the appropriate processes and service level agreements (SLA’s).
- Oversee and manage budgets on behalf of the team, including tracking and expense reconciliation, monthly accrual report, purchase order (PO) creation, and invoice approvals.
- Manage vendor contracts and onboarding process, including overall list maintenance, Master Service Agreements (MSA’s) and Statement of Work (SOW’s) oversight and vendor onboarding and access support.
- Ownership over program management from request intake, scoping, prioritization, calendar maintenance, and volume oversight, ensuring the marketing team is aware of the holistic calendar.
- Collaborating with Finance, Analytics and marketers to establish a cadence of pulling necessary reports for frequent optimizations and understanding of how marketing programs are performing.
- Learn and understand business revenue models, product set, retail branches, procedures, and customer set.
- Manage time in the most efficient way possible and handle all customer inquiries with a sense of urgency.
- Support other campaign execution as needed based on capacity levels of marketing operations team.
- Special projects and duties as assigned.
Qualifications
EXPERIENCE
- 5+ years of experience in B2B and B2C marketing and/or operations.
- Proven effectiveness in presenting and influencing at the across team and cross-functions.
- Previous ownership of SOP’s and contracts, working with vendor management and legal.
- Strong project management experience and ability to handle multiple projects simultaneously.
- Proficient collaboration and team first mentality and approach.
- Experience having a strong sense of ownership with commitment to delivering high-quality communications under pressure and tight deadlines.
- Understanding of the financial services industry landscape and market dynamics is a plus.
SKILLS
- Proactive team player with a positive, can-do attitude with excessive organizational skills and sound judgement.
- Motivated, creative, friendly, and outgoing marketer that can thrive working a fast-paced environment, ambiguous environment, with a strong willingness to learn.
- Excellent written and verbal communication skills, with a keen ability to influence across and up the organization to drive prioritization of opportunities with partners and stakeholders
- Strong emotional intelligence that drives respect and trust amongst peers and across functional teams
- Highly curious with proven creative problem-solving skills with a focus on innovation and continuous improvement to ease customer pain points; strong customer/client-centric focus as default lens
- Executive presence, track-record of flawless execution and delivering strong results
- High energy, solutions-driven, with the ability to manage multiple initiatives simultaneously and work well under pressure and tight deadlines, while always defaulting to action
EDUCATION
Additional Information
All your information will be kept confidential according to EEO guidelines.
*Notice to Ontario Applicants –Momentum Financial Services Groupis committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notifyMomentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation,we will work with youto determine how to meet your needs.
Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.
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