Job Description
MANAGER OF CORPORATE SERVICES (1 Position)Reporting to:Deputy Chief Administrative Officer/City ClerkDepartment:ClerksClassification:PERMANENT Full Time; Non-UnionSalary Range:$82,921 - $97,554 (Subject to Job Evaluation)Hours of Work: 8:30 a.m. to 4:30 p.m. Monday to FridayApplication Deadline:no later than4:00 p.m. June 28, 2024Why City of Woodstock?Known as the Friendly City, Woodstock is located in the heart of Oxford County and blends big-city conveniences with a small-town feel. With a growing population of over 45,000 welcoming citizens, Woodstock residents place high value on our small-town atmosphere, while enjoying urban amenities. The city is a great place to call home with amazing parks and trails, fantastic amenities as well as wonderful arts and cultural facilities. At the crossroads of highways 401 and 403, Woodstock has a thriving manufacturing sector and opportunities in agriculture, education and healthcare and convenient access to communities across Southwestern Ontario. Visitors can enjoy the city’s many festivals and delight in the many local shops and restaurants in Downtown Woodstock.When you work for the city, you get to be part of an incredible team of dedicated people with a range of skills and experiences to share. Our team works together to help build a strong, connected community where people have access to the services they need, while enjoying a relaxed lifestyle. Other great benefits to working at the City of Woodstock:Join a growing and dynamic organization offering rewarding careers, Competitive Wages,Defined Contribution Benefit Pension Plan (OMERS) where employee contributions (9%) are matched by the City,Training opportunities to support you in this role,And a great working environment for individuals committed to making a difference, just to name a few.Purpose of Position:The Manager of Corporate Services develops, recommends, and administers policies and procedures for the Corporation, and manages staff and programs within the City Clerk’s Office. This position directs the Clerk’s Department’s day-to-day operations, including front-line customer service, licensing, animal control, and vital statistics administration. Additionally, the Manager of Corporate Services manages the Corporation’s insurance, risk management, and claims management program, Accessibility program, and is responsible for the maintenance, security, and health and safety programs of City Hall. Overall, this position plays an integral role by providing trusted advisory services, comprehensive reports, recommendations, information, research, guidance, direction, and advice to Council, staff, and the public on policies, procedures, programs and services. The Manager of Corporate Services demonstrates leadership skills, conflict resolution skills, and a passion for providing exceptional support services. Responsibilities:.Oversee program delivery and customer service delivery, both internal and external.Lead, manage, and coordinate staff; provide direction, advice, and guidance to staff and customers; provide conflict resolution, responsible for performance management; development of annual staff objectives, goals, and KPIs.Review and implement legislation changes applicable to the municipality.Manage the Corporate insurance, risk management, and claims management program.Oversee the coordination of the City’s accessibility requirements under the Accessibility for Ontarians with Disabilities Act.Oversee the switchboard functions for the Corporation and the customer service provision for the Division.Oversee the City’s Crossing Guard, Community Grants, and Animal Control programs.Oversee marriage, lottery, taxi, and business licensing, including reviewing and recommending changes to Council and staff on implementing amendments applicable to the municipality.Oversees and directs the vital statistics function.Responsible for the maintenance, security, and health and safety programs of City Hall.Assists with preparation and control of the Clerks operating and capital budget.Assists with the provision of the Municipal and School Board Election.Qualifications:Essential:University degree in Public Administration, Business Administration or a related field.Minimum 5 years of leadership and management experience.Experience in service provision and managing large projects.Strong people leadership and change management skills.Ability to research, investigate, and implement new programs and services.Ability to thoroughly and accurately research and report on various topics and legislative matters.Ability to manage multiple large projects simultaneously.Ability to prioritize workloads and meet deadlines.Tact, diplomacy, political acuity, and good judgment skills.Strong written and oral communication skills.Strong public relations skills and interpersonal skills.Conflict resolution skills, ability to deal with angry and aggressive customers.Detail-oriented with demonstrated initiative and a commitment to accuracy.Excellent computer skills using Microsoft applications.Preferred: Municipal Administration training would be an asset.Knowledge of insurance processes, including claims management, would be an asset.Knowledge of the Accessibility for Ontarians with Disabilities Act, the Occupational Health and Safety Act, the Vital Statistics Act, the Marriage Act, and the Alcohol and Gaming Commission of Ontario rules and guidelines would be an asset.Working Conditions:Usual public office conditions with frequent interruptions to provide advice, direction and information to staff, the public and Council.Must be able to organize work schedules to meet identified priorities and deadlines.Work is subject to deadlines imposed by Statute and the Deputy Chief Administrative Officer/City Clerk.Observes regular office hours however hours of work are governed by the time required to complete tasks.The City of Woodstockis committed to diversity andinclusivityin employment and welcomes applications from qualified individuals of diverse backgrounds. We embrace equity, diversity, justice, inclusion and belonging and we’re committed to building a team that represents many backgrounds, perspectives and skills, representative of the communities we serve. The more inclusive we are, the better our work and workplace will be. We are committed to creating a workplace where people experience meaningful work, a sense of hope and optimism, an environment of trust, and inspired results. If this sounds like an environment in which you would like to work, apply here today!In accordance with theAccessibility for Ontarians with Disabilities Act, 2005and theOntario Human Rights Code, the City of Woodstockwill provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation by contactinghr@cityofwoodstock.ca. In accordance with the MunicipalFreedom of Information & Protection of Personal Privacy Act, personal information collected will only be used for candidate selection. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.Satisfactory passing of a criminal record check, employment and proof of qualifications, will be required of any successful candidate(s) for this position.The Corporation of the City of Woodstock does not require proof of vaccination status.We invite all qualified applicants to submit their resume and cover letter via online at http://careers.cityofwoodstock.ca.We thank all candidates who apply, but advise that only those selected for an interview will be contacted.